O paciente que busca atendimento odontológico na Faculdade de Odontologia de Araçatuba: seus motivos, seus anseios, suas expectativas e dificuldades
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Data
2006-07-25
Autores
Borghi, Wanilda Maria Meira Costa [UNESP]
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Editor
Universidade Estadual Paulista (Unesp)
Resumo
Os desejos e expectativas dos pacientes devem ser mais explorados pelos dentistas na consulta odontológica, visando tratamentos mais precisos e eficazes. Assim, o estado de saúde integral será beneficiado, pois depende da saúde bucal. Entretanto, as oportunidades de tratamento não são iguais para todos, o que aumenta a procura por atendimento odontológico gratuito. O objetivo desta pesquisa foi identificar os motivos, os anseios, as expectativas e dificuldades, dos pacientes atendidos na Faculdade de Odontologia de Araçatuba, que freqüentaram as salas de espera da Clínica Integrada, no período de março a junho de 2005. Uma pesquisa de pré-abordagem, pois procurou focar os sentimentos do paciente e não a avaliação dele em relação aos procedimentos clínicos, em fases pós ou trans- operatórias. A metodologia utilizada nesta pesquisa de representação social foi quali - quantitativa: Discurso do Sujeito Coletivo, técnica criada para fazer uma coletividade falar, como se fosse um só indivíduo. Todos os pacientes atendidos no 1o. semestre de 2005, na Clínica Integrada da Faculdade de Odontologia de Araçatuba, FOA - UNESP, totalizando 105 pacientes, foram entrevistados, com os seguintes questionamentos: - Como você soube do atendimento aqui na FOA? - Você costuma ir ao dentista? De quanto em quanto tempo? Por Que? - Você está com algum problema nos seus dentes, por isso veio buscar tratamento aqui? Que problema é esse? -Você acha que a FOA oferece uma proposta diferente de outros locais de atendimento? Por que? -Tem gente que tem dificuldade para tratar os dentes; tem gente que não tem dificuldades. Para você, como é isso?A análise quantitativa foi realizada através de tabelas e gráficos das idéias centrais extraídas dos discursos. Inicialmente foi traçado o perfil dos pacientes: dos105 entrevistados, 46 pertenciam ao gênero masculino e 59 ao feminino...
For more specific and successful treatments, patients' longings and expectations should be more explored by the dentists during the deontological assistance. So the general health condition would profit, once it depends on the oral health. However the opportunities of getting a treatment are not the same for everybody, which increases the search for free deontological assistance. The objective of this research was to identify the reasons, the longings, the expectations and the patients' difficulties assisted at School of Dentistry of Araçatuba, who visited the waiting rooms of the Integrated Clinic from March to June 2005. It was a pre research, once it tried to focus the patients' feelings and not their evaluation towards the clinical procedures, in the post or trans chirurgical phases. The methodology used at this social representative research was quali-quantitative: Speeches of the Collective Subject, which is a technique developed to make the collectivity speak as a unique individual. All patients assisted on the first semester of 2005 at the Integrated Clinic of the School of Dentistry of Araçatuba - FOA - UNESP, totalizing 105 patients, were interviewed with the questions: How have you known about the assistance at FOA? Are you used to go to the dentist? How often? Why? Do you have any problems on your teeth? That's why you came here for treatment? Which is this problem? Do you think that FOA offers a different proposal from other assistance places? Why? Some people have problems in treating their teeth, some don't. How is it for you? The quantitative analysis was made through charts and graphics of the central ideas taken from the speeches. Initially a profile of the patients was made: of the 105 interviewed, 46 were male, 59 were female. The ages varied from 30 and 49 years. Employed patients were 63.81%, from those 48.57% ...(Complete abstract, click electronic address below)
For more specific and successful treatments, patients' longings and expectations should be more explored by the dentists during the deontological assistance. So the general health condition would profit, once it depends on the oral health. However the opportunities of getting a treatment are not the same for everybody, which increases the search for free deontological assistance. The objective of this research was to identify the reasons, the longings, the expectations and the patients' difficulties assisted at School of Dentistry of Araçatuba, who visited the waiting rooms of the Integrated Clinic from March to June 2005. It was a pre research, once it tried to focus the patients' feelings and not their evaluation towards the clinical procedures, in the post or trans chirurgical phases. The methodology used at this social representative research was quali-quantitative: Speeches of the Collective Subject, which is a technique developed to make the collectivity speak as a unique individual. All patients assisted on the first semester of 2005 at the Integrated Clinic of the School of Dentistry of Araçatuba - FOA - UNESP, totalizing 105 patients, were interviewed with the questions: How have you known about the assistance at FOA? Are you used to go to the dentist? How often? Why? Do you have any problems on your teeth? That's why you came here for treatment? Which is this problem? Do you think that FOA offers a different proposal from other assistance places? Why? Some people have problems in treating their teeth, some don't. How is it for you? The quantitative analysis was made through charts and graphics of the central ideas taken from the speeches. Initially a profile of the patients was made: of the 105 interviewed, 46 were male, 59 were female. The ages varied from 30 and 49 years. Employed patients were 63.81%, from those 48.57% ...(Complete abstract, click electronic address below)
Descrição
Palavras-chave
Saúde bucal, Assistência odontológica, Satisfação do paciente, Dental care, Oral health, Deontological assistance
Como citar
BORGHI, Wanilda Maria Meira Costa. O paciente que busca atendimento odontológico na Faculdade de Odontologia de Araçatuba: seus motivos, seus anseios, suas expectativas e dificuldades. 2006. 100 f. Dissertação (mestrado) - Universidade Estadual Paulista, Faculdade de Odontologia de Araçatuba, 2006.