Communicative process in the emergency department between nursing staff and patients: social representations

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dc.contributor.authorZani, Adriana Valongo
dc.contributor.authorMarcon, Sônia Silva
dc.contributor.authorTonete, Vera Lúcia Pamplona [UNESP]
dc.contributor.authorParada, Cristina Maria Garcia de Lima [UNESP]
dc.contributor.institutionUniversidade Estadual de Londrina (UEL)
dc.contributor.institutionUniversidade Estadual de Maringá (UEM)
dc.contributor.institutionUniversidade Estadual Paulista (Unesp)
dc.date.accessioned2016-07-07T12:35:09Z
dc.date.available2016-07-07T12:35:09Z
dc.date.issued2014
dc.description.abstractAim: To describe and analyze the communication process established between nursing professionals (nurses and nursing technicians) and patient/family in the ER, from the perspective of professionals and patients involved. Method: A qualitative approach based on the Theory of Social Representation was used. The sample was formed by 40 subjects; 20 nurses and 20 patients. Data were collected from May to June 2011 and, for the analysis, we used the methodological reference of the Collective Subject Discourse. Results: The interviews were grouped into two themes: communication between practitioner and patient/family and the importance of the communication process with the family for the patient's recovery. Discussion: The representations obtained were quite similar, especially when considering the difficulties of the communication process, and restricted when reducing it to guidance and information. Conclusion: We confirmed the relevance of communication with family in the recovery of patients.en
dc.description.affiliationUnespUniversidade Estadual Paulista, Departamento de Enfermagem, Faculdade de Medicina de Botucatu
dc.format.extent135-145
dc.identifierhttp://dx.doi.org/10.5935/1676-4285.20144036
dc.identifier.citationOnline Brazilian Journal of Nursing, v. 13, n. 2, p. 135-145, 2014.
dc.identifier.doi10.5935/1676-4285.20144036
dc.identifier.fileISSN1676-4285-2014-13-02-135-145.pdf
dc.identifier.issn1676-4285
dc.identifier.lattes8598014963221729
dc.identifier.lattes8598014963221729
dc.identifier.lattes8598014963221729
dc.identifier.urihttp://hdl.handle.net/11449/140724
dc.language.isoeng
dc.relation.ispartofOnline Brazilian Journal of Nursing
dc.relation.ispartofsjr0,183
dc.rights.accessRightsAcesso aberto
dc.sourceCurrículo Lattes
dc.subjectCommunicationen
dc.subjectNursingen
dc.subjectPatientsen
dc.subjectFamilyen
dc.subjectEmergency medical servicesen
dc.titleCommunicative process in the emergency department between nursing staff and patients: social representationsen
dc.typeArtigo
unesp.author.lattes8598014963221729
unesp.author.lattes8598014963221729
unesp.campusUniversidade Estadual Paulista (Unesp), Faculdade de Medicina, Botucatupt
unesp.departmentEnfermagempt

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