O perfil de liderança adequado à alta administração de empresas do ramo automotivo, para melhoria contínua do sistema de qualidade
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Data
2016-08-08
Autores
Almeida, José Eduardo de Oliveira [UNESP]
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Editor
Universidade Estadual Paulista (Unesp)
Resumo
Nesta dissertação aborda-se o perfil de liderança adequado à alta administração de empresas do ramo automotivo, para garantir a melhoria contínua do sistema de qualidade. Buscou-se fundamentação teórica sobre o conceito de qualidade relacionando às principais normas de qualidade existentes, bem como o processo de certificação. O foco foi dado sobre as normas relacionadas ao processo de produção automotivo com aprofundamento na norma VDA 6.3 aplicada na empresa relacionada ao estudo. Foram discutidos os principais conceitos de liderança e seus estilos, assim como os conceitos de competências gerenciais relacionadas aos conhecimentos, habilidades e atitudes e as dimensões de competências. A metodologia aplicada foi baseada em um estudo de caso exploratório e utilizou-se do método qualitativo de pesquisa empírica, obtido pela pesquisa de literatura, capturando as perspectivas e pontos de vista da alta administração da empresa. Para coleta de dados utilizou-se de entrevistas semiestruturadas, com cinco executivos de grande experiência profissional na área automotiva. Foram definidos pelos entrevistados, segundo suas experiências, as competências necessárias e os adjetivos que formam os perfis de liderança e suas definições. O estudo demonstrou quais elemento do cruzamento, entre os conceitos de liderança, qualidade e competência, se integravam ao perfil de liderança que foi resultante da análise da entrevista com os gestores. Este perfil foi identificado por meio de adjetivos referentes à liderança e seus comportamentos, pelos próprios gestores. A entrevista semiestruturada permitiu uma análise preliminar que resultou em 15 adjetivos, que configuram o pensamento dos representantes da alta administração que foram entrevistados. Estes adjetivos definem características próprias de gestores que contribuem para formar um perfil de liderança adequado para garantir a melhoria contínua do sistema de qualidade. Os resultados obtidos fornecem uma base para futuros trabalhos com análises quantitativas envolvendo as competências e os perfis de liderança adequados à melhoria contínua do sistema de qualidade nas industrias do ramo automotivo.
This dissertation addresses the leadership profile appropriate to senior management of companies in the automotive industry, to ensure continuous improvement of the quality system. It attempted to theoretical foundation of the concept of quality relating to the main existing quality standards and the certification process. The focus was on the standards related to the automotive production process of deepening the VDA 6.3 applied to the company related to the study. The main concepts of leadership were discussed and their styles, as well as the concepts of managerial skills related to knowledge, skills, attitudes, and dimensions of skills. The methodology used based on an exploratory case study and it used the qualitative method of empirical research, obtained by literature search, capturing the perspectives and views of senior management of the company. For data collection, we used semi-structured interviews with five executives of great professional experience in the automotive field. The respondents according to their experience, the skills and the adjectives that form the leadership profiles and their definitions defined them. The study showed that the cross member between the concepts of leadership, quality and competence, were integrated to the profile of leadership that resulted from the analysis of the interview with the managers. This profile was identified by means of adjectives related to leadership and their behaviors by their own managers. The semi-structured interview allowed a preliminary analysis resulted in 15 adjectives, which shape the thinking of senior management representatives interviewed. These adjectives define characteristics of managers who contribute to form a proper leadership profile to ensure continuous improvement of the quality system. The results provide a basis for future work with quantitative analysis involving the skills and leadership profiles suitable for the continuous improvement of the quality system in the industries of automotive industry.
This dissertation addresses the leadership profile appropriate to senior management of companies in the automotive industry, to ensure continuous improvement of the quality system. It attempted to theoretical foundation of the concept of quality relating to the main existing quality standards and the certification process. The focus was on the standards related to the automotive production process of deepening the VDA 6.3 applied to the company related to the study. The main concepts of leadership were discussed and their styles, as well as the concepts of managerial skills related to knowledge, skills, attitudes, and dimensions of skills. The methodology used based on an exploratory case study and it used the qualitative method of empirical research, obtained by literature search, capturing the perspectives and views of senior management of the company. For data collection, we used semi-structured interviews with five executives of great professional experience in the automotive field. The respondents according to their experience, the skills and the adjectives that form the leadership profiles and their definitions defined them. The study showed that the cross member between the concepts of leadership, quality and competence, were integrated to the profile of leadership that resulted from the analysis of the interview with the managers. This profile was identified by means of adjectives related to leadership and their behaviors by their own managers. The semi-structured interview allowed a preliminary analysis resulted in 15 adjectives, which shape the thinking of senior management representatives interviewed. These adjectives define characteristics of managers who contribute to form a proper leadership profile to ensure continuous improvement of the quality system. The results provide a basis for future work with quantitative analysis involving the skills and leadership profiles suitable for the continuous improvement of the quality system in the industries of automotive industry.
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Palavras-chave
Competência, Perfil de Liderança, Qualidade, Competence, Leadership profile, Quality