Inter-relação entre os fluxos informacionais, a identificação de tipos documentais e a avaliação de documentos: um modelo processual para a Salutar de Marília
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Data
2019-03-25
Autores
Nascimento, Natália Marinho do [UNESP]
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Editor
Universidade Estadual Paulista (Unesp)
Resumo
Considera-se que para a efetividade do acesso às informações/documentos que subsidiam o processo decisório organizacional é necessário que haja uma gestão de documentos de qualidade. Para tanto, é essencial conhecer e mapear os fluxos informacionais das organizações, mais especificamente os fluxos formais, foco desta pesquisa. Além disso, iniciar o processo de gestão de documentos, por meio da identificação, uma vez que são as atividades inter-relacionadas à identificação que propiciam a execução das demais funções arquivísticas, entre elas a avaliação de documentos, processo complexo e essencial ao processo decisório, visto que estabelece o valor dos documentos gerados organicamente. Analisar a inter-relação entre esses três processos, quais sejam: mapeamento dos fluxos, identificação de tipos documentais e avaliação documental possibilita à organização a obtenção de diferenciais competitivos que, por sua vez, resulta em tomadas de decisão assertivas, bem como em ações estratégicas de médio e longo prazos mais consistentes constitui-se no objetivo geral desta pesquisa. Como procedimentos metodológicos definiu-se a pesquisa descritiva-exploratória, cujo método aplicado foi a Metodologia Sistêmica Soft, de natureza qualitativa e as técnicas de coleta de dados consistiu-se em observação direta e indireta, bem como, aplicação de entrevistas. Como resultado foi possível propor e validar um modelo conceitual que apresentou a inter-relação entre esses elementos e sua dinâmica relacionada ao processo decisório em contextos organizacionais.
Considered that for the effectiveness of access to the information/documents that subsidize the organizational decision-making process, it is necessary to have a quality records management. For this, it is essential to know and map the organizations information flows, more specifically the formal flows, focus of this research. In addition, initiate the process of records management, through identification, since it is the interrelated activities of identification that facilitate the execution of other archival functions, among them the appraisal, complex and essential decision-making process, since it establishes the value of the documents generated organically. Analyzing the interrelationship between these three processes, which are: mapping of flows, identification of documentary types and documentary evaluation allows the organization to obtain competitive differentials that, in turn, results in assertive decision making, as well as in strategic actions longer and more consistent is the general objective of this research. As methodological procedures, the descriptive-exploratory research was defined, the method applied was the Soft Systemic Methodology, of a qualitative nature and the data collection techniques consisted of direct and indirect observation, as well as the application of interviews. As a result, it was possible to propose and validate a conceptual model that presented the interrelationship between these elements and their dynamics related to decision making in organizational contexts.
Considered that for the effectiveness of access to the information/documents that subsidize the organizational decision-making process, it is necessary to have a quality records management. For this, it is essential to know and map the organizations information flows, more specifically the formal flows, focus of this research. In addition, initiate the process of records management, through identification, since it is the interrelated activities of identification that facilitate the execution of other archival functions, among them the appraisal, complex and essential decision-making process, since it establishes the value of the documents generated organically. Analyzing the interrelationship between these three processes, which are: mapping of flows, identification of documentary types and documentary evaluation allows the organization to obtain competitive differentials that, in turn, results in assertive decision making, as well as in strategic actions longer and more consistent is the general objective of this research. As methodological procedures, the descriptive-exploratory research was defined, the method applied was the Soft Systemic Methodology, of a qualitative nature and the data collection techniques consisted of direct and indirect observation, as well as the application of interviews. As a result, it was possible to propose and validate a conceptual model that presented the interrelationship between these elements and their dynamics related to decision making in organizational contexts.
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Palavras-chave
Gestão de documentos, Fluxos informacionais, Identificação arquivística, Avaliação de documentos, Tipos documentais, Ambientes organizacionais, Records management, Information flows, Archival identification, Appraisal, Records types, Organizational environments