Aplicação do método AHP para a seleção de sistema de informação gerencial numa empresa do setor educacional
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Data
2020-07-15
Autores
Gonçalves, Goreth de Carvalho
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Editor
Universidade Estadual Paulista (Unesp)
Resumo
O uso da Tecnologia da Informação (TI) tem sido fator-chave para que empresas alcancem um nível de serviço adequado às expectativas de seus clientes, gerando um processo mais ágil e enxuto, e que permita: redução de custos, menor prazo de atendimento e resposta ao cliente, maior confiabilidade no processo, atendimento de requisitos, rastreabilidade de produtos, gestão mais eficiente e veloz na administração de recursos humanos e de equipamentos. Assim, esse trabalho abordou as fragilidades nos processos de uma empresa do setor educacional cuja área de Logística ainda não emprega um sistema informatizado que auxilie no planejamento, na programação, no controle e na execução do transporte. Para tanto, analisou-se, com base em orientações técnico-teóricas relacionadas à TI e com suporte do método de tomada de decisão multicritério Analytic Hierarchy Process (AHP) acoplado ao modelo Benefícios, Oportunidades, Custos e Riscos (BOCR), a melhor alternativa para a seleção de um software Transport Management System (TMS) considerando a realidade da empresa. A avaliação foi efetuada por uma equipe de especialistas e os cálculos matemáticos realizados no software Excel. Após esse procedimento, a decisão foi tomada em grupo. Nessa etapa, considerou-se 25% de prioridade para todos os critérios BOCR e o resultado obtido foi apresentado aos especialistas. Estes indicaram a importância de se testar uma decisão com base na valoração de 50% para o critério Custos. Na avaliação das alternativas, a alternativa A2 obteve a maior prioridade global, destacando-se como a melhor solução entre as alternativas. Os resultados deste estudo foram apresentados aos especialistas e à alta gestão da empresa, que os consideraram válidos, consistentes e viáveis para a aplicação prática.
The use of Information Technology (IT) has become a key factor for companies in providing a service level which meets customer expectations and also in creating a more agile and a leaner process that results in cost reduction, faster customer service and response time; greater process reliability; requirements fulfillment; product traceability; quicker and more effective human resource and equipment management. The present work considered the weaknesses in processes of an education sector company whose Logistics area is not yet using computerized system for Transportation Planning, Programming, Control and Executing processes. In face of these weaknesses and according to IT technical and theoretical knowledge, we have analyzed the best Transport Management System (TMS) alternatives in software selection and deployment, due to the company’s profile. Such analysis also was based on the Analytic Hierarchy Process (AHP) multi-criteria decision-making method and the Benefits, Opportunities, Costs and Risks (BOCR) model. The evaluation has been conducted by a team of specialists working together, and the mathematical calculations have been performed by software Excel. At this stage, decision-making priorities were set in 25% for each BOCR merit. The results have been presented to the specialist’s team who have later advised to set priorities in 50% for Costs merit. Alternative A2 had achieved the highest score among the alternatives and was considered the best solution. The results of this study were presented both to the specialists and to the top company’s management who have considered them to be valid, consistent and viable to application.
The use of Information Technology (IT) has become a key factor for companies in providing a service level which meets customer expectations and also in creating a more agile and a leaner process that results in cost reduction, faster customer service and response time; greater process reliability; requirements fulfillment; product traceability; quicker and more effective human resource and equipment management. The present work considered the weaknesses in processes of an education sector company whose Logistics area is not yet using computerized system for Transportation Planning, Programming, Control and Executing processes. In face of these weaknesses and according to IT technical and theoretical knowledge, we have analyzed the best Transport Management System (TMS) alternatives in software selection and deployment, due to the company’s profile. Such analysis also was based on the Analytic Hierarchy Process (AHP) multi-criteria decision-making method and the Benefits, Opportunities, Costs and Risks (BOCR) model. The evaluation has been conducted by a team of specialists working together, and the mathematical calculations have been performed by software Excel. At this stage, decision-making priorities were set in 25% for each BOCR merit. The results have been presented to the specialist’s team who have later advised to set priorities in 50% for Costs merit. Alternative A2 had achieved the highest score among the alternatives and was considered the best solution. The results of this study were presented both to the specialists and to the top company’s management who have considered them to be valid, consistent and viable to application.
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Palavras-chave
Sistema de Gerenciamento de Transporte., Fatores Críticos de Sucesso., Modelo AHP-BOCR., Empresa do Setor Educacional., Transport Management System., Critical Success Factors., AHP-BOCR Model., Education Sector Company., Processo decisório por critério múltiplo, Sistemas de informação gerencial, Tecnologia da informação