Applying business diagnostic method in companies certified by the quality management system ISO TS 16949
Nenhuma Miniatura disponível
Data
2013-01-01
Autores
Silva Boa Sorte Oliveira, Angela Alice [UNESP]
Da Silva, Messias Borges
Calado, Robisom Damasceno
Título da Revista
ISSN da Revista
Título de Volume
Editor
Resumo
The aim of this work is to diagnose the maturity levels of companies certified by the ISO TS 16949:2009 Automotive Quality Management System and to determine whether they are considered World Class. The study method consists in a case study and uses an Industrial Benchmarking Questionnaire for gathering information related to practice and performance, through the Business Diagnostic Method (BDM). After identifying the maturity level of the analyzed companies, the Grey Relational Analysis will be used to identify the strengths and weaknesses of such companies, in order to provide subsidies for them to create improvement projects. © IFAC.
Descrição
Palavras-chave
Como citar
IFAC Proceedings Volumes (IFAC-PapersOnline), v. 6, n. PART 1, p. 235-240, 2013.