Modelo de integração de sistemas de gestão da qualidade e gestão ambiental
Carregando...
Arquivos
Data
2009-08-12
Autores
Grael, Paulo Fernando Fuzer [UNESP]
Título da Revista
ISSN da Revista
Título de Volume
Editor
Universidade Estadual Paulista (Unesp)
Resumo
A adoção de modernos sistemas e técnicas de gestão deixa de ser um diferencial competitivo e torna-se uma condição básica para sobrevivência organizacional. É neste cenário que os sistemas de gestão da qualidade e gestão ambiental têm sido cada vez mais objeto das atenções dos gestores, que os têm adotado como forma de gerar vantagem em relação à concorrência. Esta dissertação tem como objetivo principal propor um modelo de integração de sistemas de gestão da qualidade e ambiental, com base na análise da revisão teórica e nos resultados de estudo de caso, práticas genéricas para integração de sistemas de gestão da qualidade e ambiental. Para elaboração deste trabalho foi realizada uma pesquisa qualitativa, com base na metodologia de estudo de caso. Os instrumentos utilizados para coleta de dados na pesquisa forma entrevistas, análise documental e visitas in loco. Foi apresentado, de forma sucinta, um modelo de integração de sistemas de gestão, adequado da estrutura organizacional e dos processos internos das referidas empresas, aos requisitos das normas ISO 9001 e 14001, e de que forma estes sistemas foram integrados geraram efetivamente vantagem competitiva, por meio de práticas para integração destes sistemas relacionadas aos seguintes elementos: alta administração, serviço de consultoria, comunicação com o cliente, preparação da liderança, coordenação do programa de integração, interface entre os sistemas, capacitação técnico-gerencial, avaliação e desenvolvimento de fornecedores, sistema de informação, indicadores, e melhoria contínua, que originou um modelo de integração de sistemas de gestão da qualidade e ambiental. Conclui-se que os objetivos traçados forma devidamente alcançados, pois foi apresentado um modelo de integração de sistemas da qualidade e ambiental elaboradas com base no referencial teórico e nos resultados...
The adoption of modern management systems and techniques is no longer a competitive edge. It has become a basic condition for the organizational endurance. In this scenario, the quality management and environmental systems have called even more the administratiors' attention, and they have adopted such systems as a way to generate advantages compared to other companies. The main objective of this dissertation is to propose a model to integrate quality and environmental management systems, based on the analysis of the theorical revision and on case study results, generic practices for integrating quality and environmental management systems. In order to carry out this study, a qualitative research was performed, based on case study methodology. The data collection was accomplished by means of interviews, document analysis and in loco visits. A model for integrating management systems was presented in a succinct manner. It was adjusted to the organization structure and the internal processes of the referred to companies, and to ISO 9001 and 14001 requirements. How these systems were integrated effectively generated competitive advantaem by means of the practices for integrating these related systems to the following elements: top management, consulting service, communication with clients, preparation of leadership, coordination of the integration program, interface between systems, technical-managerial training, assessment and development of suppliers, information systems, indicators and continuous improvement, which resulted in a model for integrating quality and environmental management systems. It is thus concluded that the objectives were achieved, because a quality and environmental system integration model was presented based on the theoritical reference and on the results and diagnoses of case studies, in which goog practices and the main implementation difficulties can be seen... (Complete abstract click electronic access below)
The adoption of modern management systems and techniques is no longer a competitive edge. It has become a basic condition for the organizational endurance. In this scenario, the quality management and environmental systems have called even more the administratiors' attention, and they have adopted such systems as a way to generate advantages compared to other companies. The main objective of this dissertation is to propose a model to integrate quality and environmental management systems, based on the analysis of the theorical revision and on case study results, generic practices for integrating quality and environmental management systems. In order to carry out this study, a qualitative research was performed, based on case study methodology. The data collection was accomplished by means of interviews, document analysis and in loco visits. A model for integrating management systems was presented in a succinct manner. It was adjusted to the organization structure and the internal processes of the referred to companies, and to ISO 9001 and 14001 requirements. How these systems were integrated effectively generated competitive advantaem by means of the practices for integrating these related systems to the following elements: top management, consulting service, communication with clients, preparation of leadership, coordination of the integration program, interface between systems, technical-managerial training, assessment and development of suppliers, information systems, indicators and continuous improvement, which resulted in a model for integrating quality and environmental management systems. It is thus concluded that the objectives were achieved, because a quality and environmental system integration model was presented based on the theoritical reference and on the results and diagnoses of case studies, in which goog practices and the main implementation difficulties can be seen... (Complete abstract click electronic access below)
Descrição
Palavras-chave
Gestão de qualidade, Gestão ambiental - ISO 14001, Quality management
Como citar
GRAEL, Paulo Fernando Fuzer. Modelo de integração de sistemas de gestão da qualidade e gestão ambiental. 2009. 122 f. Dissertação (mestrado) - Universidade Estadual Paulista, Faculdade de Engenharia de Bauru, 2009.