Avaliação multicritério de prestadores de serviços logísticos
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Data
2012-06-25
Autores
Tramarico, Claudemir Leif [UNESP]
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Editor
Universidade Estadual Paulista (Unesp)
Resumo
A seleção de fornecedores é um problema de decisão multicritério devido à diversidade de critérios quantitativos ou qualitativos que podem ser considerados. Este trabalho descreve uma pesquisa que teve como objetivo a seleção de prestadores de serviços logísticos (PSL) e que foi modelada como um problema multicritério em uma indústria química. Utilizou-se na primeira etapa Benefícios, Oportunidades, Custos e Riscos (BOCR) na definição de sua estrutura e aplicou-se, na segunda etapa, Analytic Hierarchy Process (AHP) em ambiente online considerando tomada de decisão em grupo. Avaliou-se três PSL pré-qualificados pela empresa objeto de estudo, o primeiro resultado estabeleceu um forte equilíbrio entre os PSL 1, 2 e 3. Nessa avaliação foram considerados 25% de prioridade para todos os Critérios BOCR. Como o País está se destacando no cenário mundial pós-crise de 2009, um aumento da prioridade do Critério Oportunidade para 40% também foi analisada. Na avaliação das alternativas o PSL 1 obteve a maior prioridade global seguido pelo PSL 2 e PSL 3. O PSL 1 é indicado como a melhor solução entre as alternativas. Os resultados foram apresentados aos Especialistas da empresa objeto de estudo que os validaram como consistentes e aplicáveis na prática. Desta forma, numa aplicação real evidenciou-se a importância de se adotar um procedimento consistente para a seleção de PSL, independente das características do ambiente. Neste sentido, o Modelo BOCR pode ser combinado com diferentes métodos multicritérios, tais como AHP
Supplier selection is a multicriteria decision problem due to the diversity of quantitative or qualitative criteria that may be considered. This work describes a study that aimed to the selection of logistics service providers (LSP) which was modeled as a multicriteria problem in a chemical industry. Was used in the first step Benefits, Opportunities, Costs and Risks (BOCR) in the structure definition, and applied in the second step Analytic Hierarchy Process (AHP) in the online environment considering group decision-making. Was evaluated three PSL pre-qualified by the company object of study, the first result established a strong balance among the LSP 1, 2 and 3. In this evaluation, 25% were considered priority for all criteria BOCR. As the country is emerging on the world scenario after the 2009 crisis, an increasing 40% of priority of the Opportunity Criterion was also analyzed. The evaluation of alternatives the LSP 1 obtained the highest global priority followed by LSP 2 and LSP 3. The LSP 1 is indicated as the best solution among the alternatives. The results were presented to the experts of the company object of study that validated as consistent and applicable in practice. Thus, by a real application it was showed the importance of adopting a procedure consistent for the selection of LSP, independent of the characteristics of the environment. In this sense, Model BOCR can be combined with several multicriteria methods, such as AHP method
Supplier selection is a multicriteria decision problem due to the diversity of quantitative or qualitative criteria that may be considered. This work describes a study that aimed to the selection of logistics service providers (LSP) which was modeled as a multicriteria problem in a chemical industry. Was used in the first step Benefits, Opportunities, Costs and Risks (BOCR) in the structure definition, and applied in the second step Analytic Hierarchy Process (AHP) in the online environment considering group decision-making. Was evaluated three PSL pre-qualified by the company object of study, the first result established a strong balance among the LSP 1, 2 and 3. In this evaluation, 25% were considered priority for all criteria BOCR. As the country is emerging on the world scenario after the 2009 crisis, an increasing 40% of priority of the Opportunity Criterion was also analyzed. The evaluation of alternatives the LSP 1 obtained the highest global priority followed by LSP 2 and LSP 3. The LSP 1 is indicated as the best solution among the alternatives. The results were presented to the experts of the company object of study that validated as consistent and applicable in practice. Thus, by a real application it was showed the importance of adopting a procedure consistent for the selection of LSP, independent of the characteristics of the environment. In this sense, Model BOCR can be combined with several multicriteria methods, such as AHP method
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Logística
Como citar
TRAMARICO, Claudemir Leif. Avaliação multicritério de prestadores de serviços logísticos. 2012. 55 f. Dissertação (mestrado) - Universidade Estadual Paulista, Faculdade de Engenharia de Guaratinguetá, 2012.