Do acolhimento a desconsideração da família no cenário hospitalar pela enfermagem: a divergência de modelos assitenciais e o sofrimento no trabalho, como componentes intervenientes
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Data
2008-09-29
Autores
Dell'Acqua, Marcos Lourenço [UNESP]
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Editor
Universidade Estadual Paulista (Unesp)
Resumo
Trata-se de um estudo de natureza qualitativa, aprovado pelo Comitê de Ética em Pesquisa, com os objetivos de compreender a experiência interacional sob a perspectiva da equipe de enfermagem, acerca dos familiares visitantes e acompanhantes durante a hospitalização de adultos ou idosos, bem como, desenvolver um modelo teórico representativo da vivência. A saturação teórica se configurou durante a análise da 11ª entrevista, conduzida com 11 membros da equipe de enfermagem, sendo: quatro enfermeiros, três técnicos e quatro auxiliares de enfermagem, lotados em unidades clínicas e cirúrgicas de um hospital universitário de grande porte do interior paulista. A entrevista não diretiva foi a técnica de coleta de dados, tendo como questão norteadora: — Como tem sido a sua experiência com familiares visitantes e acompanhantes de adultos e idosos? As entrevistas foram gravadas e transcritas na íntegra e analisadas, segundo os passos da Teoria Fundamentada em Dados, conhecida internacionalmente por Grounded Theory. Desta análise emergiram quatro fenômenos: (a) deixando de acolher famílias não colaborativas, como estratégia de enfrentamento à sobrecarga gerada pelo déficit de recursos humanos e indefinição do papel de acompanhante; (b) condicionando o acolhimento das famílias às suas competências de: auxiliar a equipe de enfermagem nos cuidados à pessoa hospitalizada e de acatar as orientações e as normas institucionais; (c) enfermeiro vivendo o dilema de autorizar ou não o ingresso de familiares no papel de acompanhante e visitante; (d) sinalizando o apoio psicológico à equipe de enfermagem como uma estratégia para se resgatar a confiança e o respeito da família, por meio da cordialidade e hospitalidade. Da inter-relação entre os seus componentes (temas, categorias, subcategorias e elementos), configurou-se a categoria central, intitulada: do acolhimento...
This is a qualitative study approved by the Research Ethics Committee with the objective to understand an interactional experience under the perspective of the nursing team in relation to visiting relatives and companions during the hospitalization of elderly or adult patients and develop a representative theoretical model for such experience. Theoretical saturation occurred during the 11th interview conducted with 11 members of the nursing team, namely: four nurses, three nursing technicians and four auxiliaries working in the clinical and surgical wards of a large university hospital in inner São Paulo State. Non-directive interviews were used as a technique for data collection with the following guiding question: — what has your experience with visiting relatives and companions of adult and elderly patients been like? The interviews were recorded, fully transcribed and analyzed according to the Grounded Theory. Four phenomena emerged from the analysis: (a) not being receptive to non-collaborative families as strategy to cope with work overload caused by a deficit in human resources and the lack of definition for the companion’s role; (b) conditioning receptiveness towards families to their competence to: aid the nursing team with the care to be provided to the hospitalized person and accept guidance and institutional rules; (c) the nurse’s experiencing the dilemma of authorizing or not the access of relatives as companions and visitors; (d) signaling psychological support to the nursing team as a strategy to recover the family’s trust and respect by means of cordiality and hospitality. From the inter-relation of its components (topics, categories, subcategories and elements), the core category was formed and entitled: from receptiveness to family disregard by the nursing staff in the hospital scenario: the divergence from care provision models and suffering at work... (Complete abstract click electronic access below)
This is a qualitative study approved by the Research Ethics Committee with the objective to understand an interactional experience under the perspective of the nursing team in relation to visiting relatives and companions during the hospitalization of elderly or adult patients and develop a representative theoretical model for such experience. Theoretical saturation occurred during the 11th interview conducted with 11 members of the nursing team, namely: four nurses, three nursing technicians and four auxiliaries working in the clinical and surgical wards of a large university hospital in inner São Paulo State. Non-directive interviews were used as a technique for data collection with the following guiding question: — what has your experience with visiting relatives and companions of adult and elderly patients been like? The interviews were recorded, fully transcribed and analyzed according to the Grounded Theory. Four phenomena emerged from the analysis: (a) not being receptive to non-collaborative families as strategy to cope with work overload caused by a deficit in human resources and the lack of definition for the companion’s role; (b) conditioning receptiveness towards families to their competence to: aid the nursing team with the care to be provided to the hospitalized person and accept guidance and institutional rules; (c) the nurse’s experiencing the dilemma of authorizing or not the access of relatives as companions and visitors; (d) signaling psychological support to the nursing team as a strategy to recover the family’s trust and respect by means of cordiality and hospitality. From the inter-relation of its components (topics, categories, subcategories and elements), the core category was formed and entitled: from receptiveness to family disregard by the nursing staff in the hospital scenario: the divergence from care provision models and suffering at work... (Complete abstract click electronic access below)
Descrição
Palavras-chave
Enfermagem, Serviços de enfermagem, Hospitalização, Família - Aspectos psicológicos, Family, Hospitalization, Nursing team
Como citar
DELL'ACQUA, Marcos Lourenço. Do acolhimento a desconsideração da família no cenário hospitalar pela enfermagem: a divergência de modelos assitenciais e o sofrimento no trabalho, como componentes intervenientes. 2008. 139 f. Dissertação (mestrado) - Universidade Estadual Paulista, Faculdade de Medicina de Botucatu, 2008.