Synergies between critical success factors of Lean Six Sigma and public values

dc.contributor.authorJuliani, Fernando
dc.contributor.authorOliveira, Otávio José de
dc.contributor.institutionUniversidade Estadual Paulista (Unesp)
dc.date.accessioned2018-12-11T16:49:59Z
dc.date.available2018-12-11T16:49:59Z
dc.date.issued2017-10-05
dc.description.abstractThe purpose of this paper is to identify synergies between the relevant critical success factors (CSFs) of Lean Six Sigma (LSS) and the public values (PVs) introduced into public service management. Firstly, the approach taken by authors in presenting research was to analyse recent literature review emphasizing on the relevant CSFs for LSS application and PVs introduced into public service management. Afterwards, a new analysis highlighting the synergies between these two approaches was performed. Based on the nine more relevant CSFs for LSS application and the seven PV dimensions, five significant synergies between the two approaches were identified in the recent literature. The presenting research should assist public managers of adopting the LSS practice, and guide researchers in the development of surveys aimed at the application of this methodology in public organisations in general, enabling a better quality of services provided to citizens.en
dc.description.affiliationProduction Engineering Department, UNESP – Univ Estadual Paulista, São Paulo, Brazil
dc.format.extent1-15
dc.identifierhttp://dx.doi.org/10.1080/14783363.2017.1383153
dc.identifier.citationTotal Quality Management and Business Excellence, p. 1-15.
dc.identifier.doi10.1080/14783363.2017.1383153
dc.identifier.file2-s2.0-85030851299.pdf
dc.identifier.issn1478-3371
dc.identifier.issn1478-3363
dc.identifier.lattes8045074316518664
dc.identifier.orcid0000-0002-5192-3644
dc.identifier.scopus2-s2.0-85030851299
dc.identifier.urihttp://hdl.handle.net/11449/170259
dc.language.isoeng
dc.relation.ispartofTotal Quality Management and Business Excellence
dc.relation.ispartofsjr0,634
dc.relation.ispartofsjr0,634
dc.rights.accessRightsAcesso aberto
dc.sourceScopus
dc.subjectcritical success factors
dc.subjectLean Six Sigma
dc.subjectpublic service management
dc.subjectpublic values
dc.subjectsynergies
dc.titleSynergies between critical success factors of Lean Six Sigma and public valuesen
dc.typeArtigo
unesp.author.lattes8045074316518664[2]
unesp.author.orcid0000-0002-5192-3644[2]

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