A humanização no Pronto Socorro do Hospital das Clínicas da Faculdade de Medicina de Botucatu sob a perspectiva dos profissionais de saúde - Nakamoto, Patricia Shirakawa [UNESP] (Universidade Estadual Paulista (Unesp), 2008)
The humanization process in the Emergency Department of the Botucatu Medical School Clinical Hospital according to the health professionals' perspective