Silva, I.Pantoja, A. [UNESP]Toledo, J. C.2014-05-202014-05-202010-09-01Survey Review. Leeds: Maney Publishing, v. 42, n. 318, p. 397-405, 2010.0039-6265http://hdl.handle.net/11449/9637This paper presents a proposal for a Quality Management System for a generic GNSS Surveying Company as an alternative for management and service quality improvements. As a result of the increased demand for GNSS measurements, a large number of new or restructured companies were established to operate in that market. Considering that GNSS surveying is a new process, some changes must be performed in order to accommodate the old surveying techniques and the old fashioned management to the new reality. This requires a new management model that must be based on a well-described procedure sequence aiming at the Total Management Quality for the company. The proposed Quality Management System was based on the requirements of the Quality System ISO 9000:2000, applied to the whole company, focusing on the productive process of GNSS surveying work.397-405engGNSSGPSSurveyingQuality Management SystemISO 9000:2000Artigo10.1179/003962610X12747001420708WOS:000281780900007Acesso restrito