Lousada, Mariana [UNESP]Lopes, Elaine Cristina [UNESP]Fujita, Mariângela Spotti Lopes [UNESP]Valentim, Marta Lígia Pomim [UNESP]2014-05-272014-05-272011-01-01Informação & Sociedade: Estudos. João Pessoa, PB: Universidade Federal da Paraíba (UFPB), v. 21, n. 1, p. 191-202, 2011.0104-01461809-4783http://hdl.handle.net/11449/72290The purpose of this article is to understand, by means of the analysis of the literature, the existing relations between the indexing policies and the organizational knowledge management in organizational contexts as support to the implementation of strategic actions. It also searches for identifying the essential elements for the establishment of indexing policies and which mechanisms this process is based on. As result of some inferences, an organizational knowledge management model is presented with elements related to the individuals, the organization and the external environment as well.191-202porIndexing policyInformation systemOrganizational knowledge managementVerbal protocolArtigoWOS:000291088100013Acesso aberto2-s2.0-799580811762-s2.0-79958081176.pdf653034690670946214848085583969800000-0003-4248-5934