Reclamações éticas contra cirurgiões dentistas que deram entrada no CRO-SP durante o ano de 2007
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Data
2009-10-19
Autores
Saliba, Marcos Tadeu Adas [UNESP]
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Editor
Universidade Estadual Paulista (Unesp)
Resumo
Toda atividade que acarreta um prejuízo a outrem, traz como conseqüência o problema da responsabilidade profissional, a qual exprime a idéia de restauração de equilíbrio ou reparação do dano. O crescente aumento do número de ações contra cirurgiões dentistas no Brasil, quer seja ética, civil ou penal, está tornando-se um fato preocupante, no entanto, várias são as causas que levam os profissionais a serem acionados. Os pacientes ou tomadores de serviços odontológicos têm assumido uma postura diferente, não mais baseada na confiança, e quando se sentem lesados em seus direitos buscam o auxílio. O objetivo do presente estudo foi realizar um levantamento e análise das reclamações e dos motivos que levaram os pacientes a procurarem o Conselho de Odontologia de São Paulo, bem como, qual a especialidade do profissional e procedimento contratado, constante nos processos éticos que deram entrada neste órgão durante o ano de 2007. Para tanto, analisamos todos os processos, ou seja, 104 processos de 2007. A análise foi realizada de maneira quali-quantitativa. De acordo com os resultados, 64% das denúncias eram provenientes da capital e da grande São Paulo. Grande parte (44%) foi editada em computador e apresentavam características de peças processuais. A maioria dos reclamantes foi do sexo feminino e dos reclamados do masculino. As especialidades mais reclamadas foram: Prótese Dentária, Ortodontia e Implantodontia. Dentre os motivos da reclamação destacam-se o erro profissional, insatisfação com o tratamento e a falta de esclarecimento sobre o tratamento. É cada vez mais freqüente o número de processos éticos envolvendo cirurgiões-dentistas. Este fato se deve a vários fatores tais como: a falta de informação, comunicação inadequada, mudança de postura dos pacientes, antes submissos e...
Every activity that causes damage has as consequence the problem of professional responsibility, which expresses the idea of restoration of equilibrium or damage repair. The growing number of lawsuits against dental surgeon in Brazil, ethical, civil or penal, has becoming a worrying fact, however, there are many reasons for professionals be sued. The patients or insured dental services have taken a different stance, not based on reliance any more, and when they fell their rights were violated they have looked for assistance. The objective of this study was to carry out a survey and an analysis of claim and reasons why patients looked for the Regional Council of Dentistry-São Paulo State (CRO-SP), as well as the type of professional expertise and contracted procedure, present in the ethical process that was recorded in this agency during year 2007. All lawsuits were analyzed, being 104 trials in 2007. A quali and quantitative analysis was conducted. According to the findings, 64% of complaints were from the city of São Paulo and surroundings. Most of them (44%) were edited in computer and presented characteristics of lawsuits. The majority of claimants was female and of defendant was male. The main sued types of professional expertise were Dental Prosthesis, Orthodontics and Implantology. Among the reasons of claims were the professional error, unsatisfaction with the treatment and lack of explanation about the treatment. It has become more frequently the number of ethical process involving dental surgeons. Probably, this fact is due to several factors such as: the lack of information, inadequate communication, change of patients’ stance, submissives in the past and demanding nowadays, and also the professional error. A reflection and change of attitude of... (Complete abstract, click electronic access below)
Every activity that causes damage has as consequence the problem of professional responsibility, which expresses the idea of restoration of equilibrium or damage repair. The growing number of lawsuits against dental surgeon in Brazil, ethical, civil or penal, has becoming a worrying fact, however, there are many reasons for professionals be sued. The patients or insured dental services have taken a different stance, not based on reliance any more, and when they fell their rights were violated they have looked for assistance. The objective of this study was to carry out a survey and an analysis of claim and reasons why patients looked for the Regional Council of Dentistry-São Paulo State (CRO-SP), as well as the type of professional expertise and contracted procedure, present in the ethical process that was recorded in this agency during year 2007. All lawsuits were analyzed, being 104 trials in 2007. A quali and quantitative analysis was conducted. According to the findings, 64% of complaints were from the city of São Paulo and surroundings. Most of them (44%) were edited in computer and presented characteristics of lawsuits. The majority of claimants was female and of defendant was male. The main sued types of professional expertise were Dental Prosthesis, Orthodontics and Implantology. Among the reasons of claims were the professional error, unsatisfaction with the treatment and lack of explanation about the treatment. It has become more frequently the number of ethical process involving dental surgeons. Probably, this fact is due to several factors such as: the lack of information, inadequate communication, change of patients’ stance, submissives in the past and demanding nowadays, and also the professional error. A reflection and change of attitude of... (Complete abstract, click electronic access below)
Descrição
Palavras-chave
Responsabilidade (Direito), Odontologia legal, Odontologia - Ética profissional, Responsabilidade legal, Ética odontológica, Liability, Legal, Forensic dentistry, Ethics, Professional, Ethics, Dental
Como citar
SALIBA, Marcos Tadeu Adas. Reclamações éticas contra cirurgiões dentistas que deram entrada no CRO-SP durante o ano de 2007. 2009. 127 f. Tese (doutorado) - Universidade Estadual Paulista, Faculdade de Odontologia de Araçatuba, 2009.