Revisão de processos na logística interna em uma empresa do segmento automotivo
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Data
2020-08-28
Autores
Silva, Anderson Jesus da
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Universidade Estadual Paulista (Unesp)
Resumo
Em função de um contexto empresarial amplamente competitivo, as organizações buscam cada vez mais o desenvolvimento de diferenciais de mercado, no qual a logística posiciona-se como setor responsável pela agregação de valor ao produto proporcionando a satisfação dos clientes por meio da eficiência de suas operações. Tais condutas demandam a responsabilidade de plane-jar e controlar de modo a manter a eficiência do fluxo e armazenagem de bens e serviços. Por isso, compreende-se ser a logística um setor estratégico para as organizações. O objetivo geral desta dissertação é propor uma nova sistemática de gestão logística para uma empresa do seg-mento automotivo, com foco na melhoria do processo de carregamento e abastecimento. As ati-vidades foram realizadas a partir de uma agenda organizada em conjunto com a alta direção da empresa, para os cinco dias de workshop, cada qual contendo atividades diversas. Obteve-se uma visão geral do sistema lean de produção, operações padronizadas, elementos, sistemáticas, métodos e ferramentas, outras ferramentas avançadas, dependendo do projeto escolhido, apre-sentação de boas vindas dos líderes das equipes. Foi realizado um tour pela fábrica, onde foram desenvolvidas atividades das equipes Kaizen, foram realizados estudos de tempo e discussões sobre melhorias na área de trabalho e de “mão na massa”. Em seguida foram executadas as ati-vidades das equipes Kaizen; continuação da melhorias “mão na massa” teste das melhorias da área de trabalho e reprogramação dos tempos de ciclo. Foram desenvolvidas as atividades das equipes Kaizen, refinando as melhorias, estabeleceu-se e documentou os trabalhos padronizado, houve a execução de melhorias, reprogramação e estabelecimento de novos tempos de ciclo e preparação da apresentação. Por fim, houveram as apresentações e relatórios das equipes. Por meio da aplicação do método de pesquisa-ação, constatou-se que o uso de ferramentas tradicio-nais de gestão houve melhorias importantes no desempenho logístico da empresa estudada, re-dução dos seus custos operacionais e consequentemente, aumentou-se a rentabilidade da empre-sa.
Due to a broadly competitive business context, organizations increasingly seek to develop mar-ket differentials, in which logistics positions itself as a sector responsible for adding value to product, providing customer satisfaction through efficiency of its operations. Such conduct de-mands responsibility to plan and control in order to maintais the efficient flow and storage of goods and services. Therefore, it is understood that logistics is a strategic sector for organizations. The general objective of this dissertation is to propose a new logistics management system for a company in the automotive segment, with a focus on improving the loading and supply process. The activities were carried out from an agenda organized jointly with the company's top management, for the five days of the workshop, each containing different activities. An overview of the lean production system was obtained, standardized operations, elements, systematics, methods and tools, other advanced tools, depending on the chosen project, welcome presentation by the team leaders. A tour of the factory was carried out, where activities by the Kaizen teams were developed, time studies and discussions on improvements in the work area and “hands on” were carried out. Then the Kaizen teams' activities were carried out; continuation of “hands-on” improvements test of improvements in the work area and reprogramming of cycle times. The activities of the Kaizen teams were developed, refining the improvements, the standardized work was established and documented, improvements were carried out, reprogramming and establishment of new cycle times and preparation of the presentation. Finally, there were presentations and reports by the teams. Through the application of the action research method, it was found that the use of traditional management tools had important improvements in the logistical performance of the studied company, reduction of its operational costs and, consequently, the company's profitability was increased.
Due to a broadly competitive business context, organizations increasingly seek to develop mar-ket differentials, in which logistics positions itself as a sector responsible for adding value to product, providing customer satisfaction through efficiency of its operations. Such conduct de-mands responsibility to plan and control in order to maintais the efficient flow and storage of goods and services. Therefore, it is understood that logistics is a strategic sector for organizations. The general objective of this dissertation is to propose a new logistics management system for a company in the automotive segment, with a focus on improving the loading and supply process. The activities were carried out from an agenda organized jointly with the company's top management, for the five days of the workshop, each containing different activities. An overview of the lean production system was obtained, standardized operations, elements, systematics, methods and tools, other advanced tools, depending on the chosen project, welcome presentation by the team leaders. A tour of the factory was carried out, where activities by the Kaizen teams were developed, time studies and discussions on improvements in the work area and “hands on” were carried out. Then the Kaizen teams' activities were carried out; continuation of “hands-on” improvements test of improvements in the work area and reprogramming of cycle times. The activities of the Kaizen teams were developed, refining the improvements, the standardized work was established and documented, improvements were carried out, reprogramming and establishment of new cycle times and preparation of the presentation. Finally, there were presentations and reports by the teams. Through the application of the action research method, it was found that the use of traditional management tools had important improvements in the logistical performance of the studied company, reduction of its operational costs and, consequently, the company's profitability was increased.
Descrição
Palavras-chave
Gestão logística., Redução de custos., Pesquisa-ação., Empresa do segmento automotivo., Logistics management, Cost reduction, Action research, Automotive company, Logística empresarial, Produção enxuta, Gestão da qualidade total