A pandemia de COVID-19 e os impactos sobre os trabalhadores dos meios de hospedagem: estudo de caso da Pousada Marie Claire em Porto De Galinhas – PE.
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Data
2022-12-13
Autores
Paludo, Noanndry Kevinn Spadotto
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Editor
Universidade Estadual Paulista (Unesp)
Resumo
Este trabalho tem como tema a pandemia de COVID-19 e o turismo, com foco em uma análise dos impactos sobre os trabalhadores da Pousada Marie Claire, em Porto de Galinhas – Pernambuco. É muito relevante que exista trabalhos acadêmicos que registrem esse momento que o Turismo está vivenciando. O objetivo geral dessa pesquisa se baseia em investigar como foram os processos da pandemia no objeto de estudo, Pousada Marie Claire, entre 2020 e 2021. Para alcançá-lo, foi necessário desdobrar os seguintes objetivos específicos: investigar o turismo e a pandemia de COVID-19 em Porto de Galinhas, levantar as estratégias e ações de enfrentamento pela Pousada Marie Claire e analisar os impactos da pandemia para os trabalhadores do local. A metodologia aplicada foi a revisão de literatura a respeito do Turismo e Meios de Hospedagem na pandemia através de busca por artigos, livros, dissertações e teses. As buscas ocorreram no mês de agosto e setembro de 2021 e as palavras-chave utilizadas na busca foram pandemia, turismo, meios de hospedagem, COVID-19, pandemia no Nordeste. Além da revisão bibliográfica, o presente estudo buscou as notícias referentes sobre o tema em Porto de Galinhas, realizando um quadro temporal com as principais reportagens sobre os acontecimentos. Foi pesquisado também, sobre a Pousada Marie Claire durante a pandemia, e como método realizou-se um levantamento dos documentos e planos que a pousada aplicou. Também foi realizada uma entrevista qualitativa com alguns funcionários da pousada, a fim de buscar informações a respeito dos impactos que os colaboradores sentiram no trabalho. Como resultados, obteve-se que ocorreram diversos impactos em Porto de Galinhas, a população e os empreendimentos sofreram as consequências das ações impostas pelo governo, pois não sabiam o que esperar quando foi decretada a quarentena no município, e após a melhora dos casos de COVID-19, as restrições foram flexibilizadas, mas as pessoas não respeitaram nem as mínimas restrições como não aglomerar e usar máscaras. Além disso, foi identificado que a pousada realizou algumas ações estratégicas em alguns momentos da pandemia, tanto administrativas como de higiene e foi possível que a Pousada Marie Claire, teve que se adaptar para poder enfrentar esse momento delicado para diversos empreendimentos hoteleiros em Porto de Galinhas. Os resultados da entrevista com os funcionários, foram positivos, pois eles desabafaram sobre algumas questões, constatando que a maioria dos funcionários já se contaminaram com COVID-19, estão vacinados (com exceção de apenas um), o maior impacto foi a obrigatoriedade do uso de máscara e sentiram diferença no movimento da pousada pós reabertura. Portanto, este trabalho pode trazer informações relevantes a respeito da atualidade do turismo no Nordeste. O estudo é um importante registro sobre esse período histórico para o turismo e para a população brasileira, pois assim como a Marie Claire, outros empreendimentos turísticos podem ter tido mesma experiência.
This work has as its theme the COVID-19 pandemic and tourism, focusing on an analysis of the impacts on workers at Pousada Marie Claire, in Porto de Galinhas - Pernambuco. It is very relevant that there are academic works that record this moment that Tourism is experiencing. The general objective of this research is based on investigating how the pandemic processes were at the object of study, Pousada Marie Claire, between 2020 and 2021. To achieve this, it was necessary to prepare the following specific objectives: to investigate tourism and the COVID pandemic - 19 in Porto de Galinhas, raise the strategies and actions for coping by Pousada Marie Claire and analyze the effects of the pandemic on local workers. The methodology applied was a literature review regarding Tourism and Accommodation in the pandemic through a search for articles, books, dissertations and theses. The searches took place in August and September 2021 and the keywords used in the search were pandemic, tourism, accommodation, COVID-19, pandemic in the Northeast. In addition to the bibliographic review, the study looked for news related to the subject in Porto de Galinhas, following a time frame with the main reports about the events. Research was also carried out on the Pousada Marie Claire during the pandemic, and how a survey was carried out of the documents and plans that the inn applied. A qualitative interview was also carried out with some employees of the inn, in order to seek information about the impacts that employees felt at work. As a result, it was found that there were several impacts in Porto de Galinhas, the population and the enterprises remained the consequences of the actions imposed by the government, as they did not expect what to expect when the quarantine was decreed in the municipality, and after the improvement of cases of COVID-19, restrictions were relaxed, but people did not respect even the slightest restrictions such as not crowding and wearing masks. In addition, it was identified that the inn carried out some strategic actions in some moments of the pandemic, both administrative and hygiene and it was possible that the Pousada Marie Claire, had to adapt to be able to face this delicate moment for several hotel ventures in Porto de Galinhas . The results of the interview with employees were positive, as they vented about some issues, noting that most employees have already been contaminated with COVID-19, are vaccinated (with the exception of only one), the biggest impact was the mandatory wearing a mask and felt a difference in the movement of the inn after reopening. Therefore, this work can bring relevant information about the current situation of tourism in the Northeast. The study is an important record of this historical period for tourism and for the Brazilian population, as well as Marie Claire, other tourist enterprises may have had the same experience.
This work has as its theme the COVID-19 pandemic and tourism, focusing on an analysis of the impacts on workers at Pousada Marie Claire, in Porto de Galinhas - Pernambuco. It is very relevant that there are academic works that record this moment that Tourism is experiencing. The general objective of this research is based on investigating how the pandemic processes were at the object of study, Pousada Marie Claire, between 2020 and 2021. To achieve this, it was necessary to prepare the following specific objectives: to investigate tourism and the COVID pandemic - 19 in Porto de Galinhas, raise the strategies and actions for coping by Pousada Marie Claire and analyze the effects of the pandemic on local workers. The methodology applied was a literature review regarding Tourism and Accommodation in the pandemic through a search for articles, books, dissertations and theses. The searches took place in August and September 2021 and the keywords used in the search were pandemic, tourism, accommodation, COVID-19, pandemic in the Northeast. In addition to the bibliographic review, the study looked for news related to the subject in Porto de Galinhas, following a time frame with the main reports about the events. Research was also carried out on the Pousada Marie Claire during the pandemic, and how a survey was carried out of the documents and plans that the inn applied. A qualitative interview was also carried out with some employees of the inn, in order to seek information about the impacts that employees felt at work. As a result, it was found that there were several impacts in Porto de Galinhas, the population and the enterprises remained the consequences of the actions imposed by the government, as they did not expect what to expect when the quarantine was decreed in the municipality, and after the improvement of cases of COVID-19, restrictions were relaxed, but people did not respect even the slightest restrictions such as not crowding and wearing masks. In addition, it was identified that the inn carried out some strategic actions in some moments of the pandemic, both administrative and hygiene and it was possible that the Pousada Marie Claire, had to adapt to be able to face this delicate moment for several hotel ventures in Porto de Galinhas . The results of the interview with employees were positive, as they vented about some issues, noting that most employees have already been contaminated with COVID-19, are vaccinated (with the exception of only one), the biggest impact was the mandatory wearing a mask and felt a difference in the movement of the inn after reopening. Therefore, this work can bring relevant information about the current situation of tourism in the Northeast. The study is an important record of this historical period for tourism and for the Brazilian population, as well as Marie Claire, other tourist enterprises may have had the same experience.
Descrição
Palavras-chave
Pandemia, Turismo e Hotelaria, Meios de hospedagem, Impactos no trabalho, Porto de Galinhas, Pandemic, Tourism and Hospitality, Lodging Means, Impacts at work, Porto de Galinhas