EFFECTIVENESS OF TRAINING CLINICIANS' COMMUNICATION SKILLS ON PATIENTS' CLINICAL OUTCOMES: A SYSTEMATIC REVIEW

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dc.contributor.authorOliveira, Vinicius C.
dc.contributor.authorFerreira, Manuela L.
dc.contributor.authorPinto, Rafael Z. [UNESP]
dc.contributor.authorFilho, Ruben F. [UNESP]
dc.contributor.authorRefshauge, Kathryn
dc.contributor.authorFerreira, Paulo H.
dc.contributor.institutionUniversidade Federal de Minas Gerais (UFMG)
dc.contributor.institutionUniv Sydney
dc.contributor.institutionUniversidade Estadual Paulista (Unesp)
dc.date.accessioned2018-11-26T15:28:08Z
dc.date.available2018-11-26T15:28:08Z
dc.date.issued2015-10-01
dc.description.abstractObjective: The aim of this systematic review was to investigate the literature on the effectiveness of communication skills training for clinicians on patients' clinical outcomes in primary care and rehabilitation settings. Methods: We systematically reviewed the literature for randomized controlled trials investigating the effectiveness of communication skills training for clinicians on patients' satisfaction with care and on pain and disability in primary care and rehabilitation settings. The search strategy was conducted using AMED, PsycINFO, MEDLINE, CINAHL, EMBASE, PEDro, and Cochrane Central Register of Controlled Trials through June 2015. Methodological quality of included trials was assessed by 2 independent investigators using the PEDro scale, and consensus was used to resolve disagreements. Data were extracted, and meta-analyses were performed. Results: Nineteen randomized controlled trials were included. Of these, 16 investigated communication training for clinicians that emphasized patient participation (eg, shared decision-making approaches). Communication training had small effects on patients' satisfaction with care when compared to control (4.1 points on a 100-point scale, 95% confidence interval [CI], 1.1-7.0). Communication training also had small effects on pain and disability with pooled results showing weighted mean differences of -3.8 points (95% CI, -6.5 to -1.1) and -3.6 (95% CI, -5.4 to -1.7), respectively. Conclusions: Studies show that communication training for clinicians produces small effects in improving patients' satisfaction with care or reducing pain and disability in primary care and rehabilitation settings.en
dc.description.affiliationUniv Fed Minas Gerais, Dept Fisioterapia, BR-31270901 Belo Horizonte, MG, Brazil
dc.description.affiliationUniv Sydney, George Inst Global Hlth, Sydney, NSW 2006, Australia
dc.description.affiliationUniv Estadual Paulista, Fac Ciencias & Tecnol, Sao Paulo, Brazil
dc.description.affiliationUniv Sydney, Fac Hlth Sci, Sydney, NSW 2006, Australia
dc.description.affiliationUnespUniv Estadual Paulista, Fac Ciencias & Tecnol, Sao Paulo, Brazil
dc.format.extent601-616
dc.identifierhttp://dx.doi.org/10.1016/j.jmpt.2015.08.002
dc.identifier.citationJournal Of Manipulative And Physiological Therapeutics. New York: Mosby-elsevier, v. 38, n. 8, p. 601-616, 2015.
dc.identifier.doi10.1016/j.jmpt.2015.08.002
dc.identifier.fileWOS000363272700008.pdf
dc.identifier.issn0161-4754
dc.identifier.urihttp://hdl.handle.net/11449/158566
dc.identifier.wosWOS:000363272700008
dc.language.isoeng
dc.publisherElsevier B.V.
dc.relation.ispartofJournal Of Manipulative And Physiological Therapeutics
dc.relation.ispartofsjr0,742
dc.rights.accessRightsAcesso aberto
dc.sourceWeb of Science
dc.subjectCommunication
dc.subjectProfessional-Patient Relations
dc.subjectReview Literature as Topic
dc.titleEFFECTIVENESS OF TRAINING CLINICIANS' COMMUNICATION SKILLS ON PATIENTS' CLINICAL OUTCOMES: A SYSTEMATIC REVIEWen
dc.typeResenha
dcterms.licensehttp://www.elsevier.com/about/open-access/open-access-policies/article-posting-policy
dcterms.rightsHolderElsevier B.V.

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