Quality improvement in the aerospace industry: Investigation of the main characteristics

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dc.contributor.authorde Souza, João Paulo Estevam
dc.contributor.authorAlves, João Murta
dc.contributor.authorSilva, Messias Borges [UNESP]
dc.contributor.institutionInstituto Tecnológico de Aeronáutica (ITA) Instituto Nacional de Pesquisas Espaciais (INPE)
dc.contributor.institutionInstituto Tecnológico de Aeronáutica (ITA)
dc.contributor.institutionUniversidade Estadual Paulista (Unesp)
dc.date.accessioned2020-12-12T02:25:43Z
dc.date.available2020-12-12T02:25:43Z
dc.date.issued2014-01-01
dc.description.abstractThis paper investigates the main characteristics, results, and factors that facilitate or complicate the implementation and maintenance of quality improvement programmes in the aerospace supply chain organisations in Brazil. This topic is extremely relevant to the scenario of actual aerospace supply chains, considering that organisations in this sector continuously invest in quality improvement programs, but face difficulties in evaluating the strategic effects on the product quality. We use a quantitative research methodology based on a survey for our investigation. We extensively review the literature to develop our measurement instrument and confirm its reliability and validity through an assessment by experts and a pilot test. The research results indicate that most organisations employ programmes based on the ISO 9001 and AS 9100 standards. We further describe the factors that facilitate or complicate the implementation or maintenance of the quality improvement programmes. We find that most organisations intend to either expand the actual programmes or implement new ones. Our findings suggest that, in general, the implementation of quality improvement programmes yield results beyond expectations in terms of product quality and the satisfaction of external customers.en
dc.description.affiliationInstituto Tecnológico de Aeronáutica (ITA) Instituto Nacional de Pesquisas Espaciais (INPE)
dc.description.affiliationInstituto Tecnológico de Aeronáutica (ITA)
dc.description.affiliationUniversidade Estadual Paulista Júlio de Mesquita Filho (FEG/UNESP) Escola de Engenharia de Lorena (EEL-USP)
dc.description.affiliationUnespUniversidade Estadual Paulista Júlio de Mesquita Filho (FEG/UNESP) Escola de Engenharia de Lorena (EEL-USP)
dc.format.extent893-900
dc.identifierhttp://dx.doi.org/10.15866/ireme.v8i5.2934
dc.identifier.citationInternational Review of Mechanical Engineering, v. 8, n. 5, p. 893-900, 2014.
dc.identifier.doi10.15866/ireme.v8i5.2934
dc.identifier.issn2532-5655
dc.identifier.issn1970-8734
dc.identifier.scopus2-s2.0-84914670666
dc.identifier.urihttp://hdl.handle.net/11449/201164
dc.language.isoeng
dc.relation.ispartofInternational Review of Mechanical Engineering
dc.sourceScopus
dc.subjectAerospace
dc.subjectImprovement
dc.subjectProductivity
dc.subjectQuality
dc.subjectSurvey
dc.titleQuality improvement in the aerospace industry: Investigation of the main characteristicsen
dc.typeArtigo

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