Publicação: Analysis of quality in Brazilian e-commerce (B2C)
Nenhuma Miniatura disponível
Data
2010-12-14
Orientador
Coorientador
Pós-graduação
Curso de graduação
Título da Revista
ISSN da Revista
Título de Volume
Editor
Springer-verlag Berlin
Tipo
Trabalho apresentado em evento
Direito de acesso
Acesso aberto
Resumo
The business world has changed the way how people think and act on products and services. In this context, the most recent amendment of the scenarios of retail operations has been the use of technology in sales and distribution. The internet has revolutionized the way people communicate, and moreover as they purchase their goods and services. Thus, the e-commerce, specifically the relation business to customer, or simply B2C, has acted so convincingly in this change of paradigm, namely the purchases in the physical location for the virtual site. Quotes online, ease of payment, price, speed of delivery, have become real order winners of applications for companies that compete in this segment. With the focus on quality of services on e-commerce, the research examines the dimension related to the quality of services, and looks for what of these factors are winners of applications. © 2010 IFIP International Federation for Information Processing.
Descrição
Palavras-chave
business to customer, dimensions of quality, order winners, quality of services, Supply chain, Business to customers, E-Commerce, Order winners, Physical locations, Products and services, Retail operations, Sales and distribution, Customer satisfaction, Electronic commerce, Management, Quality control, Supply chain management, Supply chains, Sales
Idioma
Inglês
Como citar
IFIP Advances in Information and Communication Technology, v. 338 AICT, p. 506-513.
