Automatização robótica de processos aplicada a software de gerenciamento de dados de administradora de consórcios
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2022-07-22
Autores
Silva, Bruno Alexsander da
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Universidade Estadual Paulista (Unesp)
Resumo
Atualmente empresas passam por um período em que a busca por melhor desempenho e resultados é constante. A melhor aliada delas nessa tarefa é a tecnologia, responsável por alterar todo ambiente organizacional. Esse processo recebe o nome de Transformação Digital, que já é realidade na maioria das empresas. Uma das maneiras de aderir a transformação é o uso da Automatização Robótica de Processos (RPA). O RPA é a utilização de um software que executa ações em interfaces de sistemas que anteriormente eram operados por humanos. O software executa as ações mais rápido, com maior eficiência e por mais tempo, aumentando assim a produção quando comparado a um humano. O RPA traz a empresa benefícios econômicos, visto que o mesmo funciona a partir de um computador, com uma eficiência maior que a de um humano, reduzindo os gastos da empresa. O uso desta tecnologia se intensificou após a pandemia da Covid-19, porque antes atividades que eram realizadas por humanos, hoje podem ser feitas de forma digital, garantindo, desta forma, o distanciamento social para combater o avanço do Coronavírus sem que seja comprometida a manutenção dos serviços prestados pelas empresas. Neste trabalho, tal tecnologia será aplicada em um software de gerenciamento de consórcios, visando a automatização da extração de dados, processamento, criação e envio de boletos de ofertas de lance a consorciados. O RPA foi programado na linguagem python, uma plataforma de desenvolvimento gratuita, e teve auxílio do software Excel para realizar operações matemáticas envolvidas nos cálculos. Devido o processo ser regrado, estruturado e repetitivo, atendendo assim os principais requisitos da automação, o mesmo pode ser automatizado. Atualmente o projeto está em funcionamento, e analisado pelos indicadores de desempenho RPA, responsáveis pelas principais métricas de automação. No processo a qual foi aplicado, reduziu o tempo de emissões de boletos de lance em até 75%, possibilitando a realocação de 2 dos 7 funcionários anteriormente responsáveis pela tarefa e hoje é executado sobre demanda ao menos duas vezes ao dia. Foi um projeto sem custos envolvidos, visto que não foi necessária a aquisição de softwares pagos, e proporcionou a empresa a possibilidade de realocar os funcionários responsáveis por tal tarefa, a outros setores.
Currently companies go through a period in which the search for better performance and results is constant. Their best ally in this task is technology, responsible for changing every organizational environment. This process is called Digital Transformation, which is already a reality in most companies. One of the ways to adhere to transformation is the use of Robotic Process Automation (RPA). RPA is the use of software that performs actions on systems interfaces that were previously operated by humans. The software performs the actions faster, more efficiently and longer, thus increasing production when compared to a human. The RPA brings the company economic benefits, since it works from a computer, with greater efficiency than that of a human, reducing the company’s expenses. The use of this technology intensified after the Covid-19 pandemic, because before activities that were performed by humans, today can be done in a digital way, thus ensuring, social distancing to combat the advance of Coronavirus without compromising the maintenance of the services provided by companies. In this work, such technology will be applied in a consortium management program, aiming at the automation of data extraction, processing, creation and submission of bid slips to customers. The RPA was programmed in the python language and had the help of the Excel program to perform mathematical operations involved in the calculations. Because the process is regulated, structured and repetitive, thus meeting the main requirements of automation, it can be automated. Currently the project is in operation, and analyzed by the RPA performance indicators, responsible for the main automation metrics. In the process to which it was applied, it reduced the time of issuing bid slips by up to 75%, allowing the reallocation of 2 of the 7 employees previously responsible for the task and today it is executed on demand at least twice a day. It was a project with no costs involved, since it was not necessary to acquire paid software, and it provided the company with the possibility of relocating the employees responsible for this task to other sectors.
Currently companies go through a period in which the search for better performance and results is constant. Their best ally in this task is technology, responsible for changing every organizational environment. This process is called Digital Transformation, which is already a reality in most companies. One of the ways to adhere to transformation is the use of Robotic Process Automation (RPA). RPA is the use of software that performs actions on systems interfaces that were previously operated by humans. The software performs the actions faster, more efficiently and longer, thus increasing production when compared to a human. The RPA brings the company economic benefits, since it works from a computer, with greater efficiency than that of a human, reducing the company’s expenses. The use of this technology intensified after the Covid-19 pandemic, because before activities that were performed by humans, today can be done in a digital way, thus ensuring, social distancing to combat the advance of Coronavirus without compromising the maintenance of the services provided by companies. In this work, such technology will be applied in a consortium management program, aiming at the automation of data extraction, processing, creation and submission of bid slips to customers. The RPA was programmed in the python language and had the help of the Excel program to perform mathematical operations involved in the calculations. Because the process is regulated, structured and repetitive, thus meeting the main requirements of automation, it can be automated. Currently the project is in operation, and analyzed by the RPA performance indicators, responsible for the main automation metrics. In the process to which it was applied, it reduced the time of issuing bid slips by up to 75%, allowing the reallocation of 2 of the 7 employees previously responsible for the task and today it is executed on demand at least twice a day. It was a project with no costs involved, since it was not necessary to acquire paid software, and it provided the company with the possibility of relocating the employees responsible for this task to other sectors.
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Palavras-chave
Automation, RPA, Consortium, Management, Law Suit, Automação, Consórcio, Processos, Gerenciamento