Performance measurement and management systems for dealing with strategies in uncertain ecosystems

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dc.contributor.authorGomes, Leonardo Augusto de Vasconcelos
dc.contributor.authorHourneaux Junior, Flavio
dc.contributor.authorFacin, Ana Lucia Figueiredo [UNESP]
dc.contributor.authorLeal, Lorenna Fernandes
dc.contributor.institutionUniversidade de São Paulo (USP)
dc.contributor.institutionUniversidade Estadual Paulista (UNESP)
dc.contributor.institutionUNIP
dc.date.accessioned2023-03-01T20:37:55Z
dc.date.available2023-03-01T20:37:55Z
dc.date.issued2022-01-01
dc.description.abstractPurpose: Although there is a growing research stream on Performance Measurement and Management Systems (PMMS) in Ecosystems literature, current research offers limited theoretical insights into how PMMS deal with two types of strategies in uncertain ecosystems: ecosystem-based strategy – EBS (at the focal firm level) and ecosystem strategy – ES (at the ecosystem level). This study aims at identifying how PMMS are employed to deal with different types of strategies in uncertain ecosystems. Design/methodology/approach: The authors employed an inductive, rich multiple case approach in five focal firms with platform ecosystems. Data collection involved multiple sources of information (primary and secondary data), combing retrospective and longitudinal perspectives. Data analysis combined replication and comparison logic with coding. Findings: This study identifies four major distinctive dimensions of Ecosystem PMMS under uncertainty: (1) Integrative Performance (considering the different ecosystem actors’ performance), (2) Interdependence Performance (mutual, yet not necessarily convergent amongst ecosystem partners), (3) Regulative Performance (paradoxical in nature, having to cope with both flexibility and stability) and finally (4) Phased Learning Performance (non-linear). Research limitations/implications: Our primary contribution is a new framework for PMMS literature: a performance measurement and management system for dealing with strategies in ecosystems. This framework enables managing performance regarding both types of strategies (EBS and ES) and their interplay in uncertain ecosystems. Practical implications: The ecosystem management requires focal firms to measure and manage the overall ecosystem’s performance, and it varies according to the type of strategy adopted in each case. Our framework provides dimensions that guide firms to build and implement PMMS for an ecosystem consistent with the ES. Therefore, it may improve performance, especially in uncertain business contexts. Originality/value: The findings enrich PMMS literature in an ecosystem context related to the ES in uncertain environments.en
dc.description.affiliationBusiness Administration Department FEAUSP
dc.description.affiliationProduction Engineering Department UNESP, Guaratinguetá
dc.description.affiliationProduction Engineering Department POLI-USP
dc.description.affiliationProduction Engineering Department UNIP
dc.description.affiliationUnespProduction Engineering Department UNESP, Guaratinguetá
dc.identifierhttp://dx.doi.org/10.1108/IJOPM-03-2021-0209
dc.identifier.citationInternational Journal of Operations and Production Management.
dc.identifier.doi10.1108/IJOPM-03-2021-0209
dc.identifier.issn1758-6593
dc.identifier.issn0144-3577
dc.identifier.scopus2-s2.0-85129177729
dc.identifier.urihttp://hdl.handle.net/11449/240904
dc.language.isoeng
dc.relation.ispartofInternational Journal of Operations and Production Management
dc.sourceScopus
dc.subjectEcosystem
dc.subjectEcosystem strategy
dc.subjectPerformance measurement and management
dc.subjectPlatform
dc.subjectUncertainty
dc.titlePerformance measurement and management systems for dealing with strategies in uncertain ecosystemsen
dc.typeArtigo
unesp.author.orcid0000-0003-3913-4770[1]
unesp.author.orcid0000-0002-0165-7843[2]
unesp.author.orcid0000-0003-0379-4574[3]
unesp.author.orcid0000-0003-3659-3162[4]
unesp.departmentProdução - FEGpt

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Guaratinguetá - FEG - Faculdade de Engenharia e Ciências