Information management in the banking sector: analysis through the discourse of the collective subject

Abstract

Introduction: Information management contributes to the development of organizations, as it enables the availability, access and use of information for decision making. Objective: This article seeks to present the challenges of information management at the strategic level of a company in the banking sector. Methodology: The interview was used as the instrument for collecting data that was analyzed through the Discourse of the Collective Subject, with the identification of three categories of analysis: access, registration and organization. Results: Difficulties in accessing and understanding information and the need to turn to experts, the owner of the information, were identified; in addition to the large volume of information and limited time to access and interact with it and the lack of incentive or appreciation for recording information in project development and the existence of multiple channels that make access and appropriation of information by subjects difficult. Conclusion: The results point to the need for greater attention to the user in information management processes, in order to provide adequate and facilitated access to information repositories, management of available channels, encouragement of registration and the need to discard information obsolete.