Time and space improvement in the management of a surgical center: the case of Botucatu, Brazil

This study aims to the creation of an indicator framework for monitoring, general evaluation and control of the operation of the Surgical Center of the Clinical Hospital of the Botucatu Medical School (HCFMB), to optimize time and better use the space available. The article consists of a qualitative case study, using a questionnaire, distributed to the team of the HCFMB Surgical Center. Data was collected through a focus group to confirm which indicators fit the Botucatu HC Surgical Center. After the meeting, some indicators that did not fit the reality of the hospital were eliminated. Time usage indicators were more relevant than performance related ones. The main contribution consists in the elaboration of a proposal, as there is very little research on the subject, being a very important and costly area for hospitals.