Os processos de comunicação e mediação da informação no ambiente interno de uma indústria do setor sucroalcooleiro do Estado de São Paulo

Abstract

An analysis is presented of the mediators and the internal flow of information in three departments of a high-productivity ethanol industry in the region of São José do Rio Preto, São Paulo. The research project was defined as a case study of non-probability sampling using interviews, surveys and fieldwork diaries. The research subjects were managers, administrative assistants and technicians of the quality control, human resources and occupational safety departments. As a result, the information flows, the mediators and noises disturbing the internal information flows were identified.