Perceptions of primary healthcare professionals about quality in the work process
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Data
2018-04-01
Autores
Lozigia Carrapato, Josiane Fernandes [UNESP]
Lodeiro Castanheira, Elen Rose [UNESP]
Placideli, Nadia [UNESP]
Título da Revista
ISSN da Revista
Título de Volume
Editor
Univ Sao Paulo, Fac Saude Publica
Resumo
This article describes the cores of social significance identified in the speeches of primary healthcare professionals regarding the quality of the actions performed. This is a case study carried out in two services organized according to different models: a traditional unit, with community agents, and one for family healthcare. The interviews and observations are analyzed based on the framework proposed by Vigotsky, dialogically with the literature on the working processes in health care. The results point as the main cores of quality in basic care: reception as interaction between professional and user of the Brazilian National Health System (SUS); diversity of multi-professional and intersectoral offers; community agents as a link between healthcare team and community; and teamwork and democratic management. Even though these aspects are socially understood as cores for quality in primary health care among professionals, there are tensions and contradictions between the legitimized and the instituted as practices.
Descrição
Palavras-chave
Primary Health Care, Health Services, Quality of Health Care
Como citar
Saude E Sociedade. Sao Paulo: Univ Sao Paulo, Fac Saude Publica, v. 27, n. 2, p. 518-530, 2018.