Statistical Thinking in quality improvement: use, difficulties and benefits of its implantation in industries of the Brazilian State of São Paulo

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dc.contributor.authorToledo, Jose Carlos De
dc.contributor.authorLizarelli, Fabiane Letícia
dc.contributor.authorSantos, Adriana Barbosa Dos
dc.contributor.authorIshizaka, Artur
dc.contributor.institutionUniversidade Federal de São Carlos
dc.contributor.institutionUniversidade Estadual Paulista (Unesp)
dc.date.accessioned2019-10-03T17:31:27Z
dc.date.available2019-10-03T17:31:27Z
dc.date.issued2018
dc.description.abstractAbstractPaper aimIdentify the use of statistical thinking and techniques and their main difficulties and benefits in the Brazilian State of São Paulo industries.OriginalityThere are few empirical studies on the application of the statistical thinking and techniques which study their difficulties of implementation and their benefits in manufacturing companies.Research method A web survey of a sample of 243 manufacturing companies.Main findingThe companies, in general, use some statistical principles and basic techniques for process control and improvement, however, companies that use principles and techniques more consistently have greater operational and team benefits. The main difficulties are associated to lack of culture and knowledge.Implications for theory and practiceThe statistical application enables effective processes improvements and it is associated with motivation for further improvements, consolidation of improvement programs and culture of quality. This finding suggests managerial implications such as to plan actions to deploy and disseminate the culture of statistical thinking in an evolutionary way, training and support for use and to overcome barriers.en
dc.description.affiliationUniversidade Federal de São Carlos
dc.description.affiliationUniversidade Estadual Paulista
dc.description.affiliationUnespUniversidade Estadual Paulista
dc.format.extent-
dc.identifierhttp://dx.doi.org/10.1590/0103-6513.20180062
dc.identifier.citationProduction. Associação Brasileira de Engenharia de Produção, v. 28, p. -, 2018.
dc.identifier.doi10.1590/0103-6513.20180062
dc.identifier.fileS0103-65132018000100218.pdf
dc.identifier.issn0103-6513
dc.identifier.scieloS0103-65132018000100218
dc.identifier.urihttp://hdl.handle.net/11449/183743
dc.language.isoeng
dc.publisherAssociação Brasileira de Engenharia de Produção
dc.relation.ispartofProduction
dc.rights.accessRightsAcesso aberto
dc.sourceSciELO
dc.subjectStatistical techniquesen
dc.subjectStatistical approachen
dc.subjectImprovement programsen
dc.subjectPerceived benefitsen
dc.titleStatistical Thinking in quality improvement: use, difficulties and benefits of its implantation in industries of the Brazilian State of São Pauloen
dc.typeArtigo

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