Comparative study of satisfaction of users and health professionals with the public dental service

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dc.contributor.authorBordin, Danielle [UNESP]
dc.contributor.authorFadel, Cristina Berger
dc.contributor.authorSaliba Moimaz, Suzely Adas [UNESP]
dc.contributor.authorSaliba Garbin, Clea Adas [UNESP]
dc.contributor.authorSaliba, Nemre Adas [UNESP]
dc.contributor.institutionUniversidade Estadual Paulista (Unesp)
dc.contributor.institutionUniversidade Estadual de Ponta Grossa (UEPG)
dc.date.accessioned2018-11-28T03:51:16Z
dc.date.available2018-11-28T03:51:16Z
dc.date.issued2017-01-01
dc.description.abstractThe objective was to confront the view of users and health professionals about the satisfaction with the public dental service. Interviews were conducted with users, professionals considered directly (ESB) and indirectly (ACS) involved in oral health. Variables were evaluated individually and grouped into domains. A score was created for the analysis and the Kruskal-Wallis test was applied. The respondents positively assessed the quality of the dental services. The ACS demonstrated less satisfaction compared to users regarding general satisfaction in the Physical Structure and Medical Care domains and the variables: quality of clinical care; guidance to the patient after treatment performed in the specialty; and period of dental care. The ESB professionals expressed greater satisfaction than the users in the Medical Care domain and in the variables related to the provision of guidance, answering questions, attention solvability and consultation scheduling. It is concluded that the ESB professionals demonstrated a high degree of similarity to the satisfaction displayed by users, although positively expanded, and the ACS expressed more critically discrepant opinions in relation to users.en
dc.description.affiliationUniv Estadual Paulista, Fac Odontol Aracatuba, Dept Odontol Prevent & Social, R Jose Bonifacio 1193, BR-16015050 Aracatuba, SP, Brazil
dc.description.affiliationUniv Estadual Ponta Grossa, Dept Odontol, Ponta Grossa, PR, Brazil
dc.description.affiliationUnespUniv Estadual Paulista, Fac Odontol Aracatuba, Dept Odontol Prevent & Social, R Jose Bonifacio 1193, BR-16015050 Aracatuba, SP, Brazil
dc.description.sponsorshipConselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)
dc.format.extent151-160
dc.identifierhttp://dx.doi.org/10.1590/1413-81232017221.13522015
dc.identifier.citationCiencia & Saude Coletiva. Rio De Janeiro: Abrasco, v. 22, n. 1, p. 151-160, 2017.
dc.identifier.doi10.1590/1413-81232017221.13522015
dc.identifier.fileS1413-81232017000100151.pdf
dc.identifier.issn1413-8123
dc.identifier.lattes4419158525709686
dc.identifier.orcid9807879196081999
dc.identifier.orcid0000-0001-5069-8812
dc.identifier.scieloS1413-81232017000100151
dc.identifier.urihttp://hdl.handle.net/11449/165473
dc.identifier.wosWOS:000393797200019
dc.language.isoeng
dc.publisherAbrasco
dc.relation.ispartofCiencia & Saude Coletiva
dc.relation.ispartofsjr0,566
dc.rights.accessRightsAcesso aberto
dc.sourceWeb of Science
dc.subjectEvaluation of health services
dc.subjectHealth staff
dc.subjectPatient satisfaction
dc.subjectPrimary Health Care
dc.subjectOral health
dc.titleComparative study of satisfaction of users and health professionals with the public dental serviceen
dc.typeArtigo
dcterms.rightsHolderAbrasco
unesp.advisor.lattes9807879196081999
unesp.author.lattes4419158525709686[4]
unesp.author.orcid0000-0001-5069-8812[4]

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Artigos - Odontologia Infantil e Social - FOA