Análise dos fatores de usabilidade de aplicativo de cuidado remoto para adultos seniores e idosos: características do design, fatores cognitivos e sociodemográficos
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Data
2022-09-28
Autores
Perdomo Delgado, Cristina Nieves
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Universidade Estadual Paulista (Unesp)
Resumo
A proporção de adultos senhores e idosos que precisam de algum tipo de cuidado e moram sozinhos em suas residências tem aumentado nos últimos anos, evidenciando que a maioria desta faixa da população prefere residir em seus lares durante o envelhecimento. A evolução de tecnologias assistivas está emergindo como uma solução viável para manter e melhorar as capacidades funcionais das pessoas idosas e com diversidade funcional. Levando em conta os avanços tecnológicos de novas ferramentas, o Telecare é conhecido como a melhor alternativa para garantir uma atenção diária no cuidado das pessoas idosas em seus lares. O objetivo geral deste estudo foi conhecer os fatores envolvidos no design, desenvolvimento e usabilidade de uma tecnologia assistiva relacionada a um aplicativo de Telecare, buscando verificar se as características de design, fatores cognitivos e fatores sociodemográficos influenciam no uso de um sistema de cuidado remoto. Para garantir o objetivo da tese, foram desenvolvidos seis estudos. O primeiro estudo teórico discutiu as tecnologias assistivas e suas influências, apresentando oTelecare como alternativa viável de cuidado remoto. O segundo, analisou a percepção de usabilidade de futuros usuários com a utilização de um aplicativo de Telecare para smartphones. O terceiro, apresentou e discutiu a importância do design de serviços na pesquisa e desenvolvimento de Tecnologia Assistiva para idosos. O quarto, relatou o processo, a análise e as implicações do método de “card sorting” como métrica de usabilidade para obter informações relevantes para a tomada de decisão da arquitetura de informação no desenvolvimento de aplicativos de Telecare. O quinto, apresenta o projeto, o desenvolvimento e a verificação da usabilidade de um aplicativo de Telecare. E, por fim, o sexto estudo demonstrou os fatores que influenciam o uso e a aceitação da tecnologia de Telecare com usuários experientes e inexperientes. As evidências dos estudos mostram a importância de participação dos futuros usuários no desenvolvimento de novas tecnologias assistivas relacionadas aos aplicativos de Telecare, levando em conta o design acessível, as características culturais dos futuros usuários, a experiência e a expectativa de uso para novos usuários
The proportion of elderly and elderly adults who need some type of care and who live alone in their homes has increased in recent years, showing that the majority of this population group prefers to live in their homes during aging. The evolution of assistive technologies is emerging as a viable solution to maintain and improve the functional capabilities of older and functionally diverse people. Taking into account the technological advances of new tools, Telecare is known as the best alternative to guarantee daily attention in the care of elderly people in homes. The general objective of this study was to know the factors involved in the design, development and usability of an assistive technology related to a Telecare application, seeking to verify if the design characteristics, cognitive factors and sociodemographic factors influence the use of a remote care system. To ensure the objective of the thesis, six studies were developed. The first theoretical study discussed assistive technologies and their influences, presenting Telecare as a viable alternative for remote care. The second study analyzed the usability perception of future users with the use of aTelecare application for smartphones. The third study presented and discussed the importance of service design in the research and development of Assistive Technology for the elderly. The fourth study reported the process, analysis and implications of the“card sorting” method as a usability metric to obtain relevant information for the decision making of the information architecture in the development of Telecare applications. The fifth study presents the design, development and usability verification of aTelecare application. And, the sixth study had demonstrated the factors that influence the use and acceptance of Telecare technology with experienced and inexperience users. The evidence from the studies shows the importance of future users' participation in the development of new assistive technologies related to Telecare applications, taking into account the accessible design, the cultural characteristics of future users, the experience and expectation of use for new users.
The proportion of elderly and elderly adults who need some type of care and who live alone in their homes has increased in recent years, showing that the majority of this population group prefers to live in their homes during aging. The evolution of assistive technologies is emerging as a viable solution to maintain and improve the functional capabilities of older and functionally diverse people. Taking into account the technological advances of new tools, Telecare is known as the best alternative to guarantee daily attention in the care of elderly people in homes. The general objective of this study was to know the factors involved in the design, development and usability of an assistive technology related to a Telecare application, seeking to verify if the design characteristics, cognitive factors and sociodemographic factors influence the use of a remote care system. To ensure the objective of the thesis, six studies were developed. The first theoretical study discussed assistive technologies and their influences, presenting Telecare as a viable alternative for remote care. The second study analyzed the usability perception of future users with the use of aTelecare application for smartphones. The third study presented and discussed the importance of service design in the research and development of Assistive Technology for the elderly. The fourth study reported the process, analysis and implications of the“card sorting” method as a usability metric to obtain relevant information for the decision making of the information architecture in the development of Telecare applications. The fifth study presents the design, development and usability verification of aTelecare application. And, the sixth study had demonstrated the factors that influence the use and acceptance of Telecare technology with experienced and inexperience users. The evidence from the studies shows the importance of future users' participation in the development of new assistive technologies related to Telecare applications, taking into account the accessible design, the cultural characteristics of future users, the experience and expectation of use for new users.
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Design, Usabilidade, aplicativo, Telecare, Usability, Mobile App, Telecare