An aproach for implementing knowledge management in small and medium companies in Brazil: A case study
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Data
2010-12-01
Autores
Pimentel, Ana Carolina Manfrinato [UNESP]
Albino, João Pedro [UNESP]
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Resumo
The search for competitive advantage in a global environment must consider the use of tacit and explicit knowledge circulating inside companies. Differential factors can be easily replicated nowadays. Due to the great volume of knowledge and information, it is necessary to create a system that allows the management of important knowledge. Existing models for Knowledge Management are based on the reality at large companies. In Brazil, most of the companies are smaller ones. This work presents a simplified model to implement Knowledge Management in Small and Medium Companies in Brazil, based on a unique case study with limited scope. Despite some human and financial restrictions, Knowledge Management can help smaller companies, preserving organizational memory and increasing process efficiency. Observing a unique case prevented any generalization of the model. But the recommendations can be references to other companies, because projects like this must address the specific issues of each organization. The objective of this study is to introduce a simplified model for planning Knowledge Management at small companies in Brazil, considering their restrictions and also seeking to create a competitive advantage. Human aspects are very important in Knowledge Management, but that is not the focus of this study. The model was conceived presuming the participation of all people involved.
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Knowledge management in small companies, Knowledge management indicators, Project model for small companies, Competitive advantage, Differential factors, Global environment, Human aspects, Organizational memory, Process efficiency, Small companies, Tacit and explicit knowledge, Competition, Knowledge management, Industry
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Proceedings of the European Conference on Knowledge Management, ECKM, v. 2, p. 647-652.