The five laws of media and information literacy and their relationship with the critical success factors in knowledge management

Abstract

Objective. The objective of this work is to understand the relationship between the Critical Success Factors and the 5 Laws of Information Media Literacy, in order to observe if it is possible based on such factors to develop information literacy on organizational subjects. Design/Methodology/Approach. The identification of Critical Success Factors constitutes an important phase of knowledge management in organizations, and their analysis is a key element for the success of the implementation of knowledge management. The Information Literacy, in its turn, seeks to develop skills and abilities related to the conscious use of information. The research is a documentary study, exploratory and qualitative, followed by a contrastive analysis between the Critical Success Factors identified in the literature studied and the Five Laws for Informational Literacy. Results/Discussion. It was possible to compose a systematizing table containing the main Critical Success Factors found and, thus, to analyze the main bases that impact said factors, as well as to identify the interrelationships from the aspects presented by the Five Laws. Conclusions. Although the Critical Success Factors are (and should be) adaptable to different organizational realities, they permeate aspects seeking harmony between people, technology and organizational structure. From this perspective, it is possible to improve the organizational conditions and the implementation of knowledge management programs and/or projects anchored in the main pillars identified. Originality/Value. UNESCO incorporated Media and Information Literacy as part of its mission in 2017, stressing that the development of skills in these two areas provides the knowledge, skills and attitudes required for life and work in the 21st Century. In bringing these laws for discussion in the Information Science field we show support for Unesco's positioning, as well as reinforcing the need for the area's activity within the knowledge management.