Avaliação sobre aderência das clínicas odontológicas aos softwares de gestão
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Data
2022-08-19
Autores
Lima, Jobe de
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Universidade Estadual Paulista (Unesp)
Resumo
Com o avanço da tecnologia, diversos softwares de gestão Enterprise Resource Planning (ERP) foram desenvolvidos para auxiliar os cirurgiões dentistas na gestão das clínicas odontológicas. O objetivo desta dissertação foi avaliar a aderência das clínicas odontológicas aos softwares de gestão. Para metodologia foi desenvolvido um questionário eletrônico validado por especialistas com 22 perguntas direcionadas a 200 cirurgiões dentistas da cidade de São José dos Campos no estado de São Paulo. Finalizado o prazo de envio das respostas de 90 dias, obteve-se 56 questionários respondidos por completo. O tamanho da amostra foi redefinido por meio de cálculos estatísticos e o critério de seleção utilizado foi o método de conveniência. Todas as respostas foram analisadas e após correlação: 85,7% dos dentistas responderam que os softwares atendem às principais necessidades, das clínicas odontológicas, porém 55,4% afirmaram que as empresas dos softwares não oferecem treinamento suficiente aos usuários, talvez por isso, 73,2% dos entrevistados consideraram que seus colaboradores apresentam algum tipo de dificuldade para operar os softwares. Foi identificado correlação positiva entre a deficiência de suporte e treinamento, e facilidade de operação ou praticidade. 60,7% dos entrevistados desconhecem a segurança dos softwares e 64,3% desconhecem a conformidade dos softwares com as normas e legislação vigente. 82,1% dos entrevistados consideram a possibilidade de trocar o seu software por outro. Confirmou-se que os dentistas mais jovens têm mais facilidade de encontrar e utilizar os softwares. Concluiu-se que a baixa aderência está relacionada à falta de softwares de gestão mais práticos e eficientes que permitam ao dentista utilizá-los sem aumentar a sua carga de trabalho. Para as empresas desenvolvedoras de softwares sugere-se a necessidade de maior transparência na divulgação dos produtos e o oferecimento de treinamento e manual ou tutorial eficiente, além da necessidade de desenvolver softwares mais práticos e eficientes que permitam ser utilizados sem aumentar a carga de trabalho da equipe odontológica.
With the advancement of technology, several Enterprise Resource Planning (ERP) management software were developed to assist dental surgeons in the management of dental clinics. The aim of this dissertation was to evaluate the adherence of dental clinics to management software. For methodology, an electronic questionnaire validated by specialists was developed with 22 questions addressed to 200 dentists in the city of São José dos Campos in the state of São Paulo. After the 90-day deadline for sending answers, 56 questionnaires were completely answered. The sample size was redefined through statistical calculations and the selection criterion used was the convenience method. All responses were analyzed and after correlation: 85.7% of dentists responded that the software meets the main needs of dental clinics, but 55.4% said that software companies do not offer enough training to users, perhaps because of this, 73.2% of respondents considered that their employees have some type of difficulty operating the software. A positive correlation was identified between lack of support and training, and ease of operation or practicality. 60.7% of respondents are unaware of software security and 64.3% are unaware of software compliance with current standards and legislation. 82.1% of respondents consider the possibility of exchanging their software for another. It was confirmed that younger dentists find it easier to find and use software. It was concluded that low adherence is related to the lack of more practical and efficient management software that allow the dentist to use them without increasing their workload. For software development companies, it is suggested the need for greater transparency in the dissemination of products and the provision of training and efficient manuals or tutorials, in addition to the need to develop more practical and efficient software that can be used without increasing the company's workload dental team.
With the advancement of technology, several Enterprise Resource Planning (ERP) management software were developed to assist dental surgeons in the management of dental clinics. The aim of this dissertation was to evaluate the adherence of dental clinics to management software. For methodology, an electronic questionnaire validated by specialists was developed with 22 questions addressed to 200 dentists in the city of São José dos Campos in the state of São Paulo. After the 90-day deadline for sending answers, 56 questionnaires were completely answered. The sample size was redefined through statistical calculations and the selection criterion used was the convenience method. All responses were analyzed and after correlation: 85.7% of dentists responded that the software meets the main needs of dental clinics, but 55.4% said that software companies do not offer enough training to users, perhaps because of this, 73.2% of respondents considered that their employees have some type of difficulty operating the software. A positive correlation was identified between lack of support and training, and ease of operation or practicality. 60.7% of respondents are unaware of software security and 64.3% are unaware of software compliance with current standards and legislation. 82.1% of respondents consider the possibility of exchanging their software for another. It was confirmed that younger dentists find it easier to find and use software. It was concluded that low adherence is related to the lack of more practical and efficient management software that allow the dentist to use them without increasing their workload. For software development companies, it is suggested the need for greater transparency in the dissemination of products and the provision of training and efficient manuals or tutorials, in addition to the need to develop more practical and efficient software that can be used without increasing the company's workload dental team.
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Palavras-chave
aplicativos, tecnologia da informação, tecnologias, software, gestão em saúde, applications, information technology, technologies, health management