Evaluating interaction with websites: Case study of a government website of the Brazilian Ministry of labor and employment

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Fernandes, Fabiane R. [UNESP]
Paschoarelli, Luis Carlos [UNESP]
Da Silva, José Carlos P. [UNESP]

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This paper presents a usability evaluation of the MTE (Ministry of Labor e Employment) website in order to measure the effectiveness, efficiency and user satisfaction regarding the website. The participants were 12 users (07 users were female and 05 male). The results indicate that although the education level of all participants and computing experience, many of them have had difficulty in finding information and do not recommend the site. © 2013 Springer-Verlag Berlin Heidelberg.



ergonomic design, Government websites, ministry of labor and employment, usability, Ergonomic design, Usability evaluation, User satisfaction, Employment, Human computer interaction, Product design, Usability engineering, Websites

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Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), v. 8015 LNCS, n. PART 4, p. 265-273, 2013.