STRATEGIC GUIDELINES BASED ON THE CRITICAL SUCCESS FACTORS OF KNOWLEDGE MANAGEMENT FOCUSED ON THE CHARACTERISTICS OF ORGANIZATIONAL MEMORY

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dc.contributor.authorMartins Damian, Ieda Pelogia [UNESP]
dc.contributor.authorMoro Cabero, Maria Manuela
dc.contributor.institutionUniversidade Estadual Paulista (Unesp)
dc.contributor.institutionUniv Salamanca
dc.date.accessioned2020-12-10T17:35:55Z
dc.date.available2020-12-10T17:35:55Z
dc.date.issued2020-04-01
dc.description.abstractAlthough knowledge is recognized as a strategic resource in a context full of challenges, organizations still find it very difficult to manage it. Sometimes, the implementation of knowledge management is not successful because its critical success factors are not adequately analyzed. In addition, these factors don't consider organizational memory, a concept directly related to knowledge management. With the intention of contributing to more successful cases related to the implementation of knowledge management in organizations, this study aims to present strategic guidelines based on the critical success factors of knowledge management that consider the characteristics of organizational memory. To this end, in addition to a bibliographic survey, interviews were conducted with managers of Spanish organizations, in order to understand the basic context for the development of these guidelines. After conducting the interviews, it is concluded that the proposed strategic guidelines are fundamental for the successful implementation of knowledge management.en
dc.description.affiliationUniv Estadual Paulista, Programa Posgrad Ciencia Informacao, Presidente Prudente, SP, Brazil
dc.description.affiliationUniv Salamanca, Dept Bibliotecon & Documentacao, Salamanca, Spain
dc.description.affiliationUnespUniv Estadual Paulista, Programa Posgrad Ciencia Informacao, Presidente Prudente, SP, Brazil
dc.format.extent25
dc.identifier.citationInformacao & Sociedade-estudos. Campina Grande Pb: Univ Federal Campina Grande, v. 30, n. 2, 25 p., 2020.
dc.identifier.issn0104-0146
dc.identifier.urihttp://hdl.handle.net/11449/195477
dc.identifier.wosWOS:000544324900018
dc.language.isopor
dc.publisherUniv Federal Campina Grande
dc.relation.ispartofInformacao & Sociedade-estudos
dc.sourceWeb of Science
dc.subjectKnowledge management
dc.subjectOrganizational Memory
dc.subjectCritical Success Factors
dc.subjectGuidelines
dc.subjectStrategy
dc.titleSTRATEGIC GUIDELINES BASED ON THE CRITICAL SUCCESS FACTORS OF KNOWLEDGE MANAGEMENT FOCUSED ON THE CHARACTERISTICS OF ORGANIZATIONAL MEMORYen
dc.typeArtigo
dcterms.rightsHolderUniv Federal Campina Grande

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